Call Center Representative

3 weeks ago

Auckland, New Zealand Host Hotels & Resorts Full time

**Job Title:** Call Center Representative **Company:** Host Hotels & Resorts **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience Required:** 1 --- **Job Description:** Host Hotels & Resorts is seeking a motivated and enthusiastic Call Center Representative to join our expanding team in Auckland.
If you thrive in a dynamic work environment and possess strong communication and problem-solving skills, we want to hear from you
This part-time position offers an exciting opportunity to be an essential part of our operations, delivering exceptional service to our valued customers.
**Key Responsibilities:** - **Customer Interaction:** Respond to incoming calls and inquiries from guests and potential guests in a professional and timely manner, providing information about hotel accommodations, amenities, and services.
- **Problem Resolution:** Handle customer complaints or issues with confidence and resourcefulness to ensure high levels of customer satisfaction.
Proactively offer solutions and escalate complex issues to the appropriate personnel when necessary.
- **Reservation Management:** Accurately process customer reservations, modifications, and cancellations using the property management system.
Ensure all information is correctly entered and available to the hotel staff.
- **Sales Support:** Promote hotel services and upsell additional amenities and packages during calls to maximize revenue opportunities and enhance guest experiences.
- **Documentation and Reporting:** Maintain detailed records of customer interactions, transactions, comments, and complaints.
Collaborate with management to identify recurring issues and suggest improvements.
- **Project Management and Research:** Assist in ongoing projects by performing necessary research and providing feedback that can contribute to decision-making and strategy development within the team.
- **Team Collaboration:** Work closely with other team members and departments to coordinate responses and deliver a seamless customer experience.
- **Training:** Participate in training sessions to enhance skills, knowledge, and customer service techniques to stay updated with the latest developments in hotel offerings and industry standards.
**Requirements:** - **Education**: High school diploma or equivalent; further education in hospitality or business management is a plus.
- **Experience**: Minimum of 1 year of experience in a customer service or call center role, preferably within the hospitality industry.
- **Technical Skills**: Proficiency in Microsoft Office Suite and ability to learn new software systems quickly.
Familiarity with property management systems is an advantage.
- **Personality Traits**: - Confident in communicating with a diverse range of clients.
- Resourceful and able to think on your feet when faced with challenging situations.
- **Soft Skills**: - Strong project management skills to handle multiple tasks efficiently.
- Excellent research abilities to assist in project-related tasks and problem-solving.
- **Communication Skills**: Exceptional verbal and written communication skills with a friendly and professional demeanor.
**Benefits:** - Competitive salary and part-time work hours to accommodate personal commitments.
- Employee discounts on hotel accommodations and services.
- Comprehensive dental insurance and medical coverage.
- A positive working environment that provides opportunities for unlimited personal and professional growth.
**Working Environment:** At Host Hotels & Resorts, we value our employees and strive to create an inclusive culture where everyone has the opportunity to succeed.
Join us and embark on a journey of professional development while enjoying a supportive work environment that encourages your personal growth.
**Application Deadline:** ******** **Equal Opportunity Statement:** Host Hotels & Resorts is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or any other characteristic protected by law.
--- If you are ready to take the next step in your career and contribute to a leading hospitality organization, please submit your application today
We look forward to welcoming you to our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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