Call Center Specialist

4 weeks ago

Auckland, New Zealand Montoux Full time

**Job Title:** Call Center Specialist **Company:** Montoux **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** Montoux is seeking a dedicated and enthusiastic Call Center Specialist to join our dynamic team in Hamilton, Waikato.
As a part-time Call Center Specialist, you will play a crucial role in ensuring our customers receive exceptional service while helping to drive our company's mission forward.
This position requires someone with a strong work ethic, a passion for meeting customer needs, and a knack for problem-solving.
**Key Responsibilities:** 1.
**Customer Interaction:** - Respond promptly to customer inquiries via phone, email, or chat, ensuring a positive and efficient experience.
- Actively listen to customer concerns and provide accurate and timely solutions aligned with company policy.
2.
**Information Management:** - Maintain detailed records of customer interactions, inquiries, and transactions through our customer relationship management (CRM) system.
- Update customer information in the database, ensuring accuracy and confidentiality.
3.
**Problem Resolution:** - Troubleshoot and resolve customer issues efficiently; escalate complex matters to the appropriate team when necessary.
- Provide feedback to management regarding recurring customer issues to improve service delivery processes.
4.
**Collaboration:** - Work closely with other team members and departments to obtain needed information and improve customer service processes.
- Participate in regular team meetings and training sessions to enhance skills and knowledge about our products and services.
5.
**Performance Monitoring:** - Meet and strive to exceed key performance indicators (KPIs) established for customer satisfaction, response time, and call resolution.
- Maintain a high standard of professionalism and patience towards customers in all interactions.
6.
**Personal Development:** - Continuously seek to improve personal performance and contribute to team success via feedback sessions and self-reflection.
- Stay updated on industry trends, company products, and services to better assist customers.
**Requirements:** - **Experience:** Minimum of 4 years in a call center or customer service role, demonstrating success in handling a variety of customer interactions.
- **Hardworking & Motivated:** A strong desire to contribute positively to the team and company objectives.
- **Communication Skills:** Excellent verbal and written communication skills with a friendly demeanor and ability to relate to various customer personalities.
- **Problem-solving Skills:** Strong analytical skills and the ability to think critically and resolve issues effectively.
- **Technical Proficiency:** Comfortable using computers and various software applications, including CRM tools.
- **Adaptability:** Ability to adapt to changing processes, learn quickly, and thrive in a fast-paced environment.
- **Cultural Awareness:** Demonstrated understanding of and commitment to diversity and inclusion principles in the workplace.
**Benefits:** - Free food during working hours.
- Exciting travel opportunities for training and team-building activities.
- Comprehensive medical coverage for part-time employees.
**Working Environment:** At Montoux, we embrace diversity and strive to create an inclusive culture that values and respects all perspectives.
We believe that our differences help us succeed, driving innovation and creativity in our work environment.
We encourage applicants from all backgrounds to apply.
**Deadline to Apply:** ******** --- **Equal Opportunity Statement:** Montoux is an equal opportunity employer, and we celebrate diversity and are committed to creating an inclusive environment for all employees.
We encourage applicants from all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability status, to apply and join our team.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

  • Call Center Specialist

    3 weeks ago

    Auckland, New Zealand Montoux Full time

    **Job Title:** Call Center Specialist **Company:** Montoux **Location:** Hamilton, Waikato, NZ **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4 --- **Job Description:** Montoux is seeking a dedicated and enthusiastic Call Center Specialist to join our dynamic team in Hamilton, Waikato.As a part-time Call Center Specialist,...

  • Call Center Associate

    3 weeks ago

    Auckland, New Zealand Wildfire Full time

    **Job Title:** Call Center Associate **Company:** Wildfire **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 **About Wildfire:** At Wildfire, we pride ourselves on providing exceptional customer service and creating delightful experiences for our clients.Our team is fueled by a commitment to...

  • Call Center Associate

    4 weeks ago

    Auckland, New Zealand Wildfire Full time

    **Job Title:** Call Center Associate **Company:** Wildfire **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 2 **About Wildfire:** At Wildfire, we pride ourselves on providing exceptional customer service and creating delightful experiences for our clients.Our team is fueled by a commitment to...

  • Call Center Representative

    3 weeks ago

    Auckland, New Zealand Host Hotels & Resorts Full time

    **Job Title:** Call Center Representative **Company:** Host Hotels & Resorts **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience Required:** 1 --- **Job Description:** Host Hotels & Resorts is seeking a motivated and enthusiastic Call Center Representative to join our expanding team in Auckland.If you...

  • Call Center Representative

    4 weeks ago

    Auckland, New Zealand Host Hotels & Resorts Full time

    **Job Title:** Call Center Representative **Company:** Host Hotels & Resorts **Location:** Auckland, Auckland, NZ **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience Required:** 1 --- **Job Description:** Host Hotels & Resorts is seeking a motivated and enthusiastic Call Center Representative to join our expanding team in Auckland.If you...

  • Call Center Agent

    3 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Call Center Agent

    2 months ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionSLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona's waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the...

  • Call Center Operator

    5 months ago

    Auckland City, New Zealand Schindler Full time

    **Location: Auckland, Auckland, New Zealand** **Job ID**: 73761 **We ElevateYou**: We’re enhancing the quality of life in urban environments by providing the best mobility solutions across buildings. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves...

  • Contact Center Associate

    3 weeks ago

    Auckland, New Zealand Staples Full time

    **Job Title:** Contact Center Associate **Company:** Staples **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 4 --- ### Job Description Staples is seeking a dynamic and dedicated **Contact Center Associate** to join our team in Hamilton, Waikato.In this role, you will be the first point...

  • Contact Center Associate

    4 weeks ago

    Auckland, New Zealand Staples Full time

    **Job Title:** Contact Center Associate **Company:** Staples **Location:** Hamilton, Waikato, NZ **Job Type:** Part-Time **Seniority Level:** Associate Level **Years of Experience:** 4 --- ### Job Description Staples is seeking a dynamic and dedicated **Contact Center Associate** to join our team in Hamilton, Waikato.In this role, you will be the first point...

  • Asesor De Ventas

    4 weeks ago

    Auckland, New Zealand Kaplan International Full time

    Job Title : Asesor de ventas - Call CenterJob DescriptionKaplan International es uno de los holdings educativos más grandes y prestigiosos del mundo. Contamos con más de 80 años de experiencia y más de 30,000 empleados por todo el mundo. Abarcamos diversos sectores que incluyen entre otros: la enseñanza de idiomas; el acceso a la universidad y...

  • Asesor De Ventas

    4 weeks ago

    Auckland, New Zealand Kaplan International Full time

    Job Title : Asesor de ventas - Call CenterJob DescriptionKaplan International es uno de los holdings educativos más grandes y prestigiosos del mundo. Contamos con más de 80 años de experiencia y más de 30,000 empleados por todo el mundo. Abarcamos diversos sectores que incluyen entre otros: la enseñanza de idiomas; el acceso a la universidad y...

  • Asesor De Ventas

    3 weeks ago

    Auckland, New Zealand Kaplan International Full time

    Job Title : Asesor de ventas - Call Center Job Description Kaplan International es uno de los holdings educativos más grandes y prestigiosos del mundo. Contamos con más de 80 años de experiencia y más de 30,000 empleados por todo el mundo. Abarcamos diversos sectores que incluyen entre otros: la enseñanza de idiomas; el acceso a la universidad y...

  • Asesor De Ventas

    4 weeks ago

    Auckland, New Zealand Kaplan International Full time

    Job Title : Asesor de ventas - Call Center Job Description Kaplan International es uno de los holdings educativos más grandes y prestigiosos del mundo. Contamos con más de 80 años de experiencia y más de 30,000 empleados por todo el mundo. Abarcamos diversos sectores que incluyen entre otros: la enseñanza de idiomas; el acceso a la universidad y...

  • Data Center IT Technician, Data Centre Operations

    3 months ago

    Auckland City, New Zealand Amazon Data Services New Zealand Limited Full time

    2+ years of computer hardware troubleshooting and repair experience - 1+ years of computer networking experience - High school or equivalent diploma AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers...

  • Data Center IT Support Engineer

    6 months ago

    Auckland City, New Zealand Amazon Data Services New Zealand Limited Full time

    3+ years of server hardware management, network management and troubleshooting experience - Experience with Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers - Experience with storage subsystems - Strong Linux administration knowledge and experience. Are you excited about server and networking technology and want to work in the world's...

  • Customer Experience Specialist

    6 months ago

    Auckland City, New Zealand Latitude Financial Services Full time

    Let’s talk about the Opportunity We are looking for our next Customer Experience Specialist to join our team to respond to customer service enquiries across all our products. An expert in your field you will partner with business leaders to ensure improvement in compliance and drive a Customer First focus with our offshore partners. Some of the thing...

  • Call Centre Operator

    3 months ago

    Auckland City, New Zealand Are Media Full time

    **Job no**: 499944 **Work type**: permanent full time **Location**: Auckland **Categories**: Operations **Call Centre Operator - Are Direct** An exciting opportunity has become available with Are Direct NZ Limited. On behalf of local and international magazine publishers, Are Direct, expertly manages the distribution and promotion of millions of magazines...

  • Ict Support Specialist

    6 months ago

    Auckland City, New Zealand Schindler Full time

    **Location: Auckland, Auckland, New Zealand** **Job ID**: 73438 **We ElevateYou**: We’re enhancing the quality of life in urban environments by providing the best mobility solutions across buildings. Founded in Switzerland in 1874, the Schindler Group is a leading global provider of elevators, escalators and related services. Together Schindler moves...

  • Logistics Specialist

    6 months ago

    Auckland City, New Zealand Amazon Data Services New Zealand Limited Full time

    2+ years of logistics experience - 2+ years of material forecasting experience - 2+ year of experience in shipping & receiving, inventory and warehousing practices. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS...