Guest Service Agent

1 week ago

Canterbury, New Zealand Accor Apartments & Realty Full time

Peppers Bluewater, State Highway 8, Lake Tekapo, Canterbury, New Zealand Req #3365Monday, 11 November 2024Overlooking scenic Lake Tekapo, in the heart of New Zealand's central South Island, is Peppers Bluewater Resort. The resort is comprised of one, two and three bedroom suites and villas set amongst the purest natural landscape of Mt Cook & Mackenzie region. Guests can enjoy stunning views from Rakinui Restaurant & Bar and experience the farm to table dining concept. Many a special event has taken place at Peppers Bluewater with the team creating bespoke weddings and conferences.PurposeAs Guest Service Agent/ Night Auditor, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confidant in communicating with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Work closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure environment for guests and staff alike.Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.Take charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to date.Display proficiency in accurately handling reservations and managing guest accounts.Skills and ExperienceInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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