Guest Services Team Leader
2 weeks ago
Tuesday, 5 November 2024
Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let's chat. Joining our crew is more than just working at aski field - it's a lifestyle; seasonal work is a rollercoaster but it's one that creates lasting memories that you'll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience for our crew, locals, and guests alike. Everyone at Coronet Peak, The Remarkables, and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
We are seeking customer-oriented and organised Team Leaders to join our Guest Services Crew here at Mt Hutt. As the first point of contact for guests, your team will play a crucial role in ensuring their experience is enjoyable and efficient. The ideal candidate will have a passion for customer service and a friendly personality, with the ability to lead a team and handle multiple tasks.
As a seasonal Team Leader, you will report to the Guest Services Head of Department and assist in delivering the company's purpose, mission, and department objectives.
About the Role: Assisting your Head of Department in the efficient and friendly operation of the department.Ensuring smooth daily operations by organising and rostering staff as required.Finding ways to support your team's wellbeing throughout the season.Training and ongoing coaching of front-line staff to ensure exceptional customer experience.Liaising with different departments.Processing sales and responding to enquiries, such as bookings, rescheduling, or product information, face-to-face or via phone and email for all mountains.Supporting guests who have purchased online through our websites and agent portals to ensure a seamless post-purchase experience.Operation of the Point of Sale till system and balancing takings at the end of each day.Handling lost property.Auditing and banking duties.Dealing with guest queries and complaints referred to you by your team.About You: Skilled in leadership and team collaboration.Outstanding ability to provide clear guidance to team members through strong communication skills.Creates a positive work environment.Proven ability to prioritize tasks in a fast-paced environment.2+ years customer service experience.Adaptable to following procedures and absorbing large amounts of information.Experienced with Point of Sale systems.An understanding that employment is subject to the vagaries of the weather and the hours of work cannot be guaranteed.As Kaitiaki of the mountains, we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence. As proud supporters of Winter Pride, we've pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers).
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew: 3 Peak winter season pass (Full Time crew).Discounted day passes at other ski areas.Transport to/from mountains.Fantastic wellbeing support for all staff.Nutritional hot crew meals each day (Discounted).Discounts at many local eateries, bars, breweries, and retail outlets.Discounts on mountain.Regularly organised social activities off mountain.Cool recognition programmes with prizes.Earn and learn – free ski lessons (Full Time crew).
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