Customer Service Shift Leader

3 days ago

Canterbury, New Zealand Dolphin Encounter Full time

Is customer service second nature? Do you have reservations and sales experience in tourism? We are looking for a Customer Service Shift Leader to support our supervisors in ensuring an efficient, smooth and friendly experience for our customers from their first interaction with us.
About You: Passionate about great service and engendering that in others. You have a knack for making customers and colleagues feel comfortable and facilitating great customer experience. Your industry experience gives you a calm disposition, whatever the day brings, and the confidence to step up when required.

About Us: Kaikoura is one of the best places in the world to encounter wild dolphins and albatross in their natural environment. Operating ethically and sustainably for over 35 years; we have had the privilege of introducing people from all over the world to bucket list experiences. As the initial point of contact and communication hub of our business, our customer service team sets the tone and is committed to delivering friendly, professional service that makes every guest feel welcome.
The role:

Guest experience: deliver and maintain stand out service levels with warmth and professionalism.
Team orientation: collaborate with colleagues to deliver efficient and effective service.
Data and correspondence: ensure accuracy, be quick to spot anomalies and seek to resolve them.
Step up when required: responsibility for opening and closing, along with invoicing and cashing up. Supporting other team members' workflow and development. Suggesting and implementing process improvements.

What we are looking for:

Customer service: 2+ years' experience in customer service, ideally in the tourism industry.
Reservations & reception experience: good knowledge of booking systems and front desk operations, ideally in a multi-faceted, mid-sized business.
Detail focused: organised and logical; you are as comfortable with data and reporting as you are with correspondence and invoicing.
Systems smart: comfortable with databases, reporting and Microsoft Office. Our reservations system is IBIS; so, if you are familiar with it that already, that is a big plus
Customer champion: you are a capable communicator, considered and efficient under pressure, and great service is just what you do
Team spirit: you thrive in a team, you are kind and enjoy working with and supporting others, you get a kick out of sharing your experience when required.
Fit and ready: on the go and on your feet all day at our standing desk, you are resilient and love the mental challenge and buzz of a busy and diverse tourist operation.

Schedule Details: Commencing in September or October, this role can be permanent or fixed term for either 7 or 18 months. Hours are flexible to meet business and customer demand, with a minimum of 30 and a maximum of 40 hours per week. We are a 7 day a week business and working on public holidays and at weekends will be required. Shifts are typically 6-10 hours in duration and fall between the hours of 7am and 7pm daily. With experience, there is the possibility of earlier starts at 5am in the summer months too. We roster a 5 day week, with 2 fixed days off, which are likely to fall mid-week.
Why Join Us?

Great team: work with a likeminded, friendly team who love what they do
Be part of a world class experience: delighting customers from all over the world.
Benefits: a genuine interest in and support for your ongoing development. Staff discounts across the wider business and the opportunity to swim with dolphins on your days off
Lifestyle: enjoy the village community and outdoor lifestyle of Kaikoura.

If you're excited about this opportunity and meet all of the applicant requirements; we would love to hear from you Please complete our application form below, attaching your CV and a cover letter explaining why you're the perfect fit for this role.
***We respectfully request no agencies please***

#J-18808-Ljbffr

  • Customer Service Shift Leader

    2 weeks ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Is customer service second nature? Do you have reservations and sales experience in tourism? We are looking for a Customer Service Shift Leader to support our supervisors in ensuring an efficient, smooth and friendly experience for our customers from their first interaction with us.About You: Passionate about great service and engendering that in others. You...

  • Customer Service Team Leader

    3 weeks ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Are you a customer service professional with a solid background in tourism and reservations? We are looking for a Customer Service Team Leader to guide our front desk team, ensuring an efficient, smooth, and friendly experience for our customers from their first interaction with us. About You: Enthusiastic about the tourism industry and facilitating great...

  • Customer Service Team Leader

    3 days ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Are you a customer service professional with a solid background in tourism and reservations? We are looking for a Customer Service Team Leader to guide our front desk team, ensuring an efficient, smooth, and friendly experience for our customers from their first interaction with us. About You: Enthusiastic about the tourism industry and facilitating great...

  • Shift Team Leader

    4 weeks ago

    Canterbury, New Zealand Synlait Full time

    The Role We have an exciting opportunity for a Shift Team Leader to join our busy team in Dryer 1 and Dryer 2 plant.This is an exciting hands-on role where you can lead and develop the shift team to deliver the production plan to ensure our business plan is achieved.You will have overall responsibility for the key results and systems of the shift team.This...

  • Shift Team Leader

    4 weeks ago

    Canterbury, New Zealand Synlait Full time

    The Role We have an exciting opportunity for a Shift Team Leader to join our busy team in Dryer 1 and Dryer 2 plant. This is an exciting hands-on role where you can lead and develop the shift team to deliver the production plan to ensure our business plan is achieved. You will have overall responsibility for the key results and systems of the shift team.This...

  • Barista|Shift Leader

    4 weeks ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Encounter Kaikoura is looking for an enthusiastic and experienced barista to bring their energy and expertise to our café.About you: Someone who loves working in hospitality, makes great coffee, works well with a team, and is effortlessly welcoming!About us: Situated in Kaikoura, where the mountains meet the sea, our vibrant operating hub is dedicated to...

  • Barista|Shift Leader

    3 days ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Encounter Kaikoura is looking for an enthusiastic and experienced barista to bring their energy and expertise to our café.About you: Someone who loves working in hospitality, makes great coffee, works well with a team, and is effortlessly welcoming!About us: Situated in Kaikoura, where the mountains meet the sea, our vibrant operating hub is dedicated to...

  • Barista|Shift Leader

    3 weeks ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Encounter Kaikoura is looking for an enthusiastic and experienced barista to bring their energy and expertise to our café.About you: Someone who loves working in hospitality, makes great coffee, works well with a team, and is effortlessly welcoming!About us: Situated in Kaikoura, where the mountains meet the sea, our vibrant operating hub is dedicated to...

  • Barista|Shift Leader

    3 weeks ago

    Canterbury, New Zealand Dolphin Encounter Full time

    Encounter Kaikoura is looking for an enthusiastic and experienced barista to bring their energy and expertise to our café.About you: Someone who loves working in hospitality, makes great coffee, works well with a team, and is effortlessly welcoming!About us: Situated in Kaikoura, where the mountains meet the sea, our vibrant operating hub is dedicated to...

  • Barista/Foh Shift Leader

    3 days ago

    Canterbury, New Zealand Encounter Kaikoura Full time

    About you: Someone who loves working in hospitality, makes great coffee, works well with a team, and is effortlessly welcoming!About us: Situated in KaikÅura, where the mountains meet the sea, our vibrant operating hub is dedicated to exceptional customer experience. Our café connects with our meeting venue, retail store, and ocean tour operations. A...

  • Team Leader

    3 weeks ago

    Canterbury, New Zealand Silver Fern Farms Full time

    Team Leader - Secondary Butchery - Night Shift As a Team Leader in Secondary Butchery at our Timaru site, you will be responsible for providing operational support to your team on the floor, proactively supporting your team to meet daily production requirements, as well as observing and monitoring quality and safety compliance. With the support of the...

  • Team Leader

    3 days ago

    Canterbury, New Zealand Silver Fern Farms Full time

    Team Leader - Secondary Butchery - Night Shift As a Team Leader in Secondary Butchery at our Timaru site, you will be responsible for providing operational support to your team on the floor, proactively supporting your team to meet daily production requirements, as well as observing and monitoring quality and safety compliance. With the support of the...

  • Team Leader

    3 weeks ago

    Canterbury, New Zealand Silver Fern Farms Full time

    Team Leader - Secondary Butchery - Night ShiftAs a Team Leader in Secondary Butchery at our Timaru site, you will be responsible for providing operational support to your team on the floor, proactively supporting your team to meet daily production requirements, as well as observing and monitoring quality and safety compliance. With the support of the...

  • Customer Service Representative

    4 months ago

    Canterbury, New Zealand Delta Utility Services Ltd. Full time

    As the primary liaison for Delta's Clients/Customers, Field Staff, and Contractors, the Customer Service Representative (CSR) assumes a crucial role in handling inquiries, resolving issues, disseminating information, and fostering a positive overall experience while efficiently managing the completion of Delta’s metering field work. The CSR takes...

  • Customer Services Team Lead

    2 days ago

    Canterbury, New Zealand Fortis Full time

    About FortisFortis is a 100% New Zealand vet-owned company and a key player in New Zealand's veterinary supply landscape. As one of only three national veterinary wholesalers, we supply essential animal health products to veterinary clinics, pet retail stores, and farm supply companies across the country.The RoleWe're looking for a Customer Team Lead who...

  • Customer Services Team Lead

    1 day ago

    Canterbury, New Zealand Fortis Full time

    About FortisFortis is a 100% New Zealand vet-owned company and a key player in New Zealand's veterinary supply landscape. As one of only three national veterinary wholesalers, we supply essential animal health products to veterinary clinics, pet retail stores, and farm supply companies across the country.The RoleWe're looking for a Customer Team Lead who...

  • Customer Service Team Member

    3 days ago

    Canterbury, New Zealand Encounter Kaikoura Full time

    About You:  Passionate about people with a âcan doâ attitude. You are as comfortable with sales and service as you are with varied admin and data entry.About Us:  KaikÅura is one of the best places in the world to encounter wild dolphins and albatross in their natural environment. Operating ethically and sustainably for over 35 years; we have had the...

  • Production Team Leader

    2 weeks ago

    Canterbury, New Zealand Aliaxis Full time

    Team Leaders/Supervisors (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights For more than 5 decades, RX Plastics has a legacy in providing top-quality PVC-U and Polyethylene products to rural New Zealand and beyond. Our expert team uses innovative solutions to meet the ever-changing needs of our customers.  We...

  • Production Team Leader

    3 days ago

    Canterbury, New Zealand Aliaxis Full time

    Team Leaders/Supervisors (Manufacturing, Transport & Logistics) Full time Add expected salary to your profile for insights For more than 5 decades, RX Plastics has a legacy in providing top-quality PVC-U and Polyethylene products to rural New Zealand and beyond.Our expert team uses innovative solutions to meet the ever-changing needs of our customers.We are...

  • Production Team Leader

    2 weeks ago

    Canterbury, New Zealand Cgr Services Full time

    About Us For more than 5 decades, RX Plastics has a legacy in providing top-quality PVC-U and Polyethylene products to rural New Zealand and beyond. Our expert team uses innovative solutions to meet the ever-changing needs of our customers. We are not just committed to our clients and people, but also to the environment. We are proud of our sustainable...