Manager - Experience & Development

3 weeks ago

Auckland, New Zealand New Zealand Government Full time

Manager - Experience & Development at Statistics NZ, Multiple LocationsManager - Experience and Development Tatauranga Aotearoa Stats NZ are dedicated to diversity, equity, inclusion, health and wellbeing. We welcome every gender, ethnicity, ability, religion, age and background and encourage people to be their authentic selves.
Flexible by default, balance life and work commitmentsDevelop and grow your career (coaching, training, study support, secondments)Contribute to meaningful work that makes a difference to all people in Aotearoa3 extra annual leave days (taken during Christmas office closure), see careers site for other benefits and networksCity based offices that cater to a variety of working styles and needsState of the art, brand new 6-star green building in WellingtonHe aha te mahi | What's involved The Experience and Development team in the new Optimisation, Performance and Development unit is responsible for championing frontline and respondent experience and representing Collection Operations on key strategic projects that have been prioritised by Stats NZ.
This will be a permanent, full-time position that is an office-based role with options for flexible working arrangements open to applicants based in Auckland/Wellington/Christchurch.
The successful applicant will:
Lead and represent Collection Operations across project-based work, including Collections focused and wider Stats NZ project work.Lead and support the Collections Experience team, focused on respondent and frontline experience.Transform the team's products, services, and insights to align with Stats NZ strategy and direction.Provide coaching and development to the team, to support growth within their roles and foster a strong, inclusive culture across the team.Contribute to and implement the direction of Collection Operations to achieve the best possible outcomes for our kaimahi and respondents.Ko wai pea ka pai | Who might be suited We aim to match our people with mahi that complements their strengths and provide opportunities to learn and grow.
You will:
Have experience working in a collection and/or service delivery environment.Experience with quality and customer frameworks that drive experience and auditing/continuous improvement initiatives would be an advantageUnderstand the development and delivery of analytical products and services.Understand project or process design principlesBe an effective coach and create/engage with opportunities to develop your team members.Build and maintain strong links with internal customers within Collection Operations and wider Stats NZ.Me pehea te tuku tono | How to apply We encourage you to be you in your application We are truly committed to diversity, inclusion and lifting our cultural capability. You don't need to be knowledgeable in these areas, but you do need to be on board with learning.
Note: We will be screening applications as we receive them to move swiftly to interview shortly after the advert closes (depending on application numbers this date may change). You may be asked to complete a pre-interview screen via phone or video. Please let us know in your application if we need to make any specific accommodations during our process.
We encourage you to go to our careers site to learn more about working at Tatauranga Aotearoa Stats NZ.
Note to Recruitment Agencies: unsolicited CVs will not be accepted, do not contact the Hiring Manager directly.
You must have the right to live and work in Aotearoa New Zealand. Background and various pre-employment checks are part of our recruitment process.

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