Level 2 Support Engineer
1 week ago
PB Tech is New Zealand's largest specialist computing and IT retailer/supplier with stores throughout New Zealand as well as dedicated business, education, wholesale and retail divisions.What we're looking forThe newly-established Managed Service Team is looking for a skilled IT Support Engineer to join our centralized helpdesk team, providing remote technical support to external customers. You will be responsible for troubleshooting and resolving a wide range of IT issues, offering timely solutions, and ensuring high levels of customer satisfaction. This role requires excellent communication skills, technical expertise, and the ability to work efficiently in a fast-paced environment.Main Responsibilities:Customer Support: Provide first-line support to external customers via phone, email, or chat to resolve IT-related issues, including software, hardware, and network problems.Incident Management: Log, prioritize, and manage support tickets through the helpdesk system, ensuring timely resolution and proper escalation when necessary.Troubleshooting: Diagnose and resolve technical issues remotely, using various tools to investigate and fix problems related to operating systems, applications, networks, and hardware.System Monitoring: Assist in monitoring customer systems, identifying potential issues, and taking proactive steps to prevent downtime or service disruptions.Documentation: Maintain accurate records of all interactions and technical issues in the helpdesk system, ensuring that all resolutions are documented and updated for future reference.Escalation: Work closely with higher-level technical teams or third-party vendors when necessary to escalate complex issues.SLA Adherence: Ensure that all issues are addressed within the agreed Service Level Agreements (SLAs), providing clear communication and regular updates to customers.Customer Training: Occasionally assist customers by providing guidance on software usage, system maintenance, or other technical queries.Continuous Improvement: Participate in internal reviews to improve processes, tools, and customer service.The following attributes are essential:Level 6 and above qualification in Information Technology, Computer Science, or a related field (or equivalent work experience).1-3 years of experience in IT support, helpdesk, or technical troubleshooting roles.Strong knowledge of Windows/Mac OS, Office 365, and common IT infrastructure (networking, VPN, etc.).Experience using remote desktop tools and ticketing systems (e.g., Zendesk, ServiceNow, or similar).Strong problem-solving skills and the ability to work under pressure.Excellent communication skills, both verbal and written.Familiarity with ITIL processes is a plus.Customer-focused mindset and a positive attitude.What you'll get:An excellent opportunity to join the Managed Service division of one of NZ's largest and most successful IT companies with a fantastic culture.Competitive pay.Awesome staff discount program.Staff Medical Issuance & Life Insurance.On-site car park, and more.We thank all applicants. Please note only shortlisted candidates with a valid work visa will be contacted.
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It Support
4 weeks ago
Auckland, New Zealand Hays Full timeIT Engineer L1 & 2 support, 4-month contract, Auckland CBD. Strong Microsoft experience needed. Your new company My client is a global Managed Service Providor, looking at adding an IT Engineer to their team to support a new project. Your new role I am seeking a versatile and skilled IT Support Technician to join my client's team. You will provide both Level...
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It Support
4 weeks ago
Auckland, New Zealand Hays Full timeIT Engineer L1 & 2 support, 4-month contract, Auckland CBD. Strong Microsoft experience needed. Your new company My client is a global Managed Service Providor, looking at adding an IT Engineer to their team to support a new project. Your new role I am seeking a versatile and skilled IT Support Technician to join my client's team. You will provide...
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Technical Support Engineer
4 weeks ago
Auckland, New Zealand Intellihub Full timeJob Description The Level 2 Technical Support Engineer is highly competent and capable in addressing and resolving complex technical issues that are escalated from Level 1 or Level 3 Support. This role involves diagnosing and troubleshooting advanced hardware and software problems, ensuring that end user compute devices, systems, and networks run...
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Technical Support Engineer
4 weeks ago
Auckland, New Zealand Intellihub Full timeJob Description The Level 2 Technical Support Engineer is highly competent and capable in addressing and resolving complex technical issues that are escalated from Level 1 or Level 3 Support. This role involves diagnosing and troubleshooting advanced hardware and software problems, ensuring that end user compute devices, systems, and networks run...
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Application Support Engineer
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Auckland City, New Zealand Provoke Full time**Who we are**: Join the dynamic team at Provoke, where we're not just about meeting expectations but exceeding them. We're looking for innovative professionals who are passionate about driving exceptional outcomes for our customers. At Provoke, you'll be empowered to challenge the status quo and encouraged to think differently, leveraging a growth mindset...
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Level 2/3 Support Engineer
4 weeks ago
Auckland, New Zealand West Recruitment Pty Ltd Full timeLocation: CBD, Inner West & Eastern SuburbsReference ID: 1101131Contact: Henry BrosiusEmail: ******: 9689 8988West Sector: TechnologyJob Summary- Six Figure base salary- Young and vibrant team- Wynyard Location - Close to transportJob DescriptionYour New EmployerWest Technology is currently partnering with a fast-growing Australian boutique MSP that supports...
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Level 2/3 Support Engineer
1 month ago
Auckland, New Zealand West Recruitment Pty Ltd Full timeLocation: CBD, Inner West & Eastern SuburbsReference ID: 1101131Contact: Henry BrosiusEmail: ******Call: 9689 8988West Sector: TechnologyJob Summary- Six Figure base salary- Young and vibrant team- Wynyard Location - Close to transportJob DescriptionYour New EmployerWest Technology is currently partnering with a fast-growing Australian boutique MSP that...
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Level 2/3 Support Engineer
1 week ago
Auckland, New Zealand West Recruitment Pty Ltd Full timeLocation: CBD, Inner West & Eastern SuburbsReference ID: 1101131Contact: Henry Brosius Email: ****** Call: 9689 8988 West Sector: Technology Job Summary - Six Figure base salary- Young and vibrant team- Wynyard Location - Close to transportJob Description Your New EmployerWest Technology is currently partnering with a fast-growing Australian boutique MSP...
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Support Engineer L1-2
5 months ago
Auckland City, New Zealand RWA Technology People Full timeCompany bonus, long service awards, monthly professional development hours - A family-owned Kiwi company in the heart of Newmarket - Continued company growth gives you greater experience As a Level 1-2 Support Engineer, you will play a critical role in providing technical support to customers in the areas of Network, Cyber Security, Physical Security, WiFi,...
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Customer Support Specialist
6 months ago
Auckland City, New Zealand RWA Technology People Full timeWork for a leading New Zealand owned, IT Support & Communications Company - Great Location, modern offices in Auckland CBD. - Great Opportunities for career progression Formed in 2008, Our client is a leading New Zealand owned, IT Support & Communications Company. As an NZ owned and operating MSP experiencing significant growth, we require a wellrounded IT...
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Level 2 Desktop Engineer
6 months ago
Auckland City, New Zealand HEB Construction Full timeBased in Auckland or possibly Tauranga, you will provide remote and face-to-face desktop technical support to users of IT supported products ensuring technical queries are escalated to Level 3 Technical Support Engineers as necessary. You will maintain detailed records of all issues as well as install and carry out routine maintenance of equipment and...
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Support Engineer
4 weeks ago
Auckland, New Zealand Ricoh Full timeThis is an outstanding opportunity to join Ricoh as a Tier 2 Support Engineer Team Leader based at our new high-tech Auckland Head Office. This position would suit a Senior Level 2 Engineer looking to transition into a coordinator/leadership role which will challenge you but also reward you at the same time, while giving you the opportunity to develop your...
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Support Engineer
1 month ago
Auckland, New Zealand Ricoh Full timeThis is an outstanding opportunity to join Ricoh as a Tier 2 Support Engineer Team Leader based at our new high-tech Auckland Head Office. This position would suit a Senior Level 2 Engineer looking to transition into a coordinator/leadership role which will challenge you but also reward you at the same time, while giving you the opportunity to develop your...
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System Engineer-level 2
6 months ago
Auckland City, New Zealand Provoke Full time**Who we are**: Join the dynamic team at Provoke, where we're not just about meeting expectations but exceeding them. We're looking for innovative professionals who are passionate about driving exceptional outcomes for our customers. At Provoke, you'll be empowered to challenge the status quo and encouraged to think differently, leveraging a growth mindset...
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Infrastructure Engineer
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Auckland City, New Zealand NZ Blood Service (NZBS) Full time**Auckland or Christchurch**: - **Permanent, full time**: - **Organisation in growth phase** Have you ever wanted a job where you can make a difference not only for the people you work with, but also for the wider New Zealand community? **About New Zealand Blood and Organ Service** New Zealand Blood and Organ Service (NZBS) is dedicated to saving lives....
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It Support Engineer
4 weeks ago
Auckland, New Zealand Support It Ltd Full timeWe're looking for an enthusiastic Support Engineer to join our small team at our North Shore office. In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...
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It Support Engineer
4 weeks ago
Auckland, New Zealand Support It Ltd Full timeWe're looking for an enthusiastic Support Engineer to join our small team at our North Shore office.In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...
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Graduate / Entry Level Design Engineer
4 weeks ago
Auckland, New Zealand Mitek Nz Ltd Full timeMiTek is a diversified global supplier of software, engineered products, services and automated manufacturing equipment. Specializing in the residential construction industry, MiTek provides a technologically advanced, high-quality, and reliable approach to business workflow - as well as the design, manufacturing and construction of residential structures....
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Graduate / Entry Level Design Engineer
4 weeks ago
Auckland, New Zealand Mitek Nz Ltd Full timeMiTek is a diversified global supplier of software, engineered products, services and automated manufacturing equipment.Specializing in the residential construction industry, MiTek provides a technologically advanced, high-quality, and reliable approach to business workflow - as well as the design, manufacturing and construction of residential...
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Desktop Support Technician Level 2
5 months ago
Auckland City, New Zealand Entain Full timeAt Entain Australia & New Zealand the customer is at the center of eveything we do, In the role of Desktop Support Technician, you'll become part of our skilled IT Desktop Support team. Your primary responsibility will be to provide support, ensuring the seamless and efficient functioning of the organization's computing environment, office, and related IT...