Support Engineer

3 weeks ago

Auckland, New Zealand Ricoh Full time

This is an outstanding opportunity to join Ricoh as a Tier 2 Support Engineer Team Leader based at our new high-tech Auckland Head Office. This position would suit a Senior Level 2 Engineer looking to transition into a coordinator/leadership role which will challenge you but also reward you at the same time, while giving you the opportunity to develop your IT and customer service skills.More about the Role…You will work in a Service Desk environment where we support our external customers by resolving their IT challenges remotely, with onsite support as needed. We cover network, hardware, software and VoIP.Provide a high level of service for all incoming requests from our IT Service's customers.Troubleshoot and respond to incidents/service requests.Resolve as many tickets as possible.Respond to customer requests in a timely and professional manner.Follow our internal process to resolve customer queries.Investigate root cause and recommend solutions.Support the Tier 2 Support Engineers, measuring against team KPI's.Manage team roster and onsite support requirements.Provide training and mentorship to the Support Engineers and Response Engineers as required.Host weekly team stand-up meetings and join customer meetings as required.Your skills, attributes and experience…Previous experience in the Managed Service Provider (MSP) environment.Experience within the service desk environment.Microsoft stacks, Network, Hardware, Apple, Remote Desktop Services, Backup and imaging technologies, Anti-Virus technologies, VMware and Hyper-V, ConnectWise and/or Kaseya.Excellent verbal and written communication skills.You are great on the phone and customer centric.Able to absorb new technology quickly.Legal entitlement to work in NZ long term.What Ricoh can offer?We invest in our employees and encourage a learning environment where you really can make your career what you want it to be. We provide access to learning tools and on the job training to support you, to grow and develop your careerGreat team cultureGrowth and development to progress in your IT careerRecognition for the work you do
#J-18808-Ljbffr

  • It Support Engineer

    2 weeks ago

    Auckland, New Zealand Support It Ltd Full time

    We're looking for an enthusiastic Support Engineer to join our small team at our North Shore office. In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...

  • It Support Engineer

    2 weeks ago

    Auckland, New Zealand Support It Ltd Full time

    We're looking for an enthusiastic Support Engineer to join our small team at our North Shore office.In this role, you will provide remote and onsite support to our clients.Key Responsibilities: Troubleshoot and resolve technical issuesBuild strong relationships with customersSupport both PC and Apple systemsRequirements: Excellent troubleshooting skills and...

  • Engineering Chapter Lead

    1 month ago

    Auckland City, New Zealand WWNZ SUPPORT Full time

    **We are Woolworths Group** We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet...

  • Senior Test Engineer

    4 weeks ago

    Auckland City, New Zealand WWNZ SUPPORT Full time

    Drive testing initiatives and develop capability in a supportive team - Competitive base salary + Bonus + 10% store discount + Other group discounts - Funky Ponsonby office with free parking and hybrid / flexible working **Ready to make an impact? We are! We’re a proud part of the Woolworths Group - 200,000+ bright minds, passionate hearts and unique...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2649891 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the...

  • Cloud Support Engineer

    1 week ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you...

  • Cloud Support Engineer

    1 month ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in...

  • Cloud Support Engineer

    1 month ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team...

  • Cloud Support Engineer

    3 weeks ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in...

  • Cloud Support Engineer

    1 month ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you...

  • Cloud Support Engineer

    1 month ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you...

  • Cloud Support Associate, Support Engineering

    1 week ago

    Auckland, New Zealand Amazon Full time

    Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Amazon has built a reputation for excellence with a mission to create the earth's most customer-centric company, a company that customers from all over the globe will recognize, value, and trust...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in...

  • Cloud Support Engineer

    1 month ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand LimitedAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2703719 | Amazon Web Services New Zealand Limited AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner...