Head Concierge

2 days ago

Auckland, New Zealand This Is An It Support Group Full time

Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury.
SO/ Auckland is located in the heart of Auckland's CBD.
With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.
We invite you to the front row.
Job Description We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences.
Reporting to the Rooms Division Manager, this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland.
Manage a team of under 10 while building your global career portfolio.
This role offers an Annual Salary of $62,400 in a Full-Time permanent role – 40 hours guaranteed per week.
Key Responsibilities: Lead and inspire the Concierge team to deliver exceptional, personalised guest service.Supervise front-drive operations, coordinating with other departments where necessary.Engage with guests during peak times, promptly addressing needs in public areas.Maintain impeccable standards in the luggage rooms and hotel assets.Promote hotel amenities and ensure the lobby and driveway remains clean and orderly.Review guest feedback with associates to drive continuous improvement.Train and coach team members to confidently promote local activities and experiences.Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.Address guest concerns promptly, collaborating with department heads for resolution.Assist in recruitment, seeking team members with strong customer service potential.Ensure high standards of appearance, punctuality, and performance within the team.Qualifications In order to be successful for this role:
Must hold a clean, FULL New Zealand driver's license.Proven track record in managing and motivating a large team.Opera Cloud knowledge preferred.Exposure in a 4 or 5-star hotel environment.Ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout.Be a skilled negotiator to resolve a range of guest and employee concerns.Immaculate personal presentation and high level of communication – both verbal & written.Flexibility of availability – able to work days/evenings/weekends and night shift.Full working rights in New Zealand.Additional Information SO/ BENEFITS Staff meal provided per shift.Dry-cleaning of uniform.International accommodation and retail discounts across varying Accor & Ennismore hotels and properties.Family & Friends Hotel Discounts.Ongoing reward and recognition incentives and awards.Opportunities for further development and worldwide career progression.Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?
).Annual Salary of $62,400 in a Full-Time permanent role – 40 hours guaranteed per week.Our Commitment To Diversity & Inclusion We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

#J-18808-Ljbffr

  • Head Concierge

    4 weeks ago

    Auckland, New Zealand So Full time

    Job Description We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences.Reporting to the Rooms Division Manager, this role offers a fantastic opportunity to oversee Concierge operations at SO/ Auckland.Manage a team of under 10 while building your global career portfolio.This role offers a Annual Salary...

  • Head Concierge

    3 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front...

  • Head Concierge

    3 weeks ago

    Auckland, New Zealand Ennismore Full time

    SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New ZealandSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD, with views of the Waitemata Harbour and city, across 16...

  • Head Concierge

    3 weeks ago

    Auckland, New Zealand Ennismore Full time

    SO/ Auckland | 67 Customs Street East, Auckland CBD, Auckland 1010, New ZealandSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD, with views of the Waitemata Harbour and city, across 16...

  • Head Concierge

    2 weeks ago

    Auckland, New Zealand So Auckland Full time

    SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms, we invite you to the front row.Job DescriptionWe...

  • Head Concierge

    3 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front...

  • Head Concierge

    3 days ago

    Auckland, New Zealand This Is An It Support Group Full time

    Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD.With views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.We invite you to the front row.Job...

  • Head Concierge

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    Company Description SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD, with views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front...

  • Head Concierge

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    Company DescriptionSO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with its avant-garde design and creative approach to the world of luxury.SO/ Auckland is located in the heart of Auckland's CBD, with views of the Waitemata Harbour and city, across 16 floors and 130 design-led rooms.We invite you to the front...

  • Head Concierge

    4 weeks ago

    Auckland City, New Zealand SO Full time

    **Company Description** SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the...

  • Head Concierge

    3 weeks ago

    Auckland, New Zealand Accor Hotels Full time

    Head Concierge - Auckland - Accor HotelsAccor Hotels Auckland3 days agoDescriptionWe are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences at SO/ Auckland, a luxury hotel in the heart of Auckland's CBD.This role offers a fantastic opportunity to oversee Concierge operations and manage a team of under 10...

  • Head Concierge

    6 days ago

    Auckland, New Zealand This Is An It Support Group Full time

    Head Concierge - AucklandWe are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences at SO/ Auckland, a luxurious hotel located in the heart of the city.About UsSO/ is a coveted collection of hotels rooted in the world of fashion, known for its avant-garde design and creative approach to luxury.Key...

  • Head Concierge

    7 days ago

    Auckland, New Zealand This Is An IT Support Group Full time

    Head Concierge - Auckland We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences at SO/ Auckland, a luxurious hotel located in the heart of the city. About Us SO/ is a coveted collection of hotels rooted in the world of fashion, known for its avant-garde design and creative approach to luxury. Key...

  • Head Concierge

    6 days ago

    Auckland, New Zealand This is an IT support group Full time

    Head Concierge - Auckland We are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences at SO/ Auckland, a luxurious hotel located in the heart of the city. About Us SO/ is a coveted collection of hotels rooted in the world of fashion, known for its avant-garde design and creative approach to luxury. Key...

  • Chief Concierge

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    About Park Hyatt AucklandFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury.Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About The RoleThe Chief Concierge is responsible for...

  • Chief Concierge

    6 days ago

    Auckland, New Zealand Hyatt Hotels Full time

    About Park Hyatt AucklandFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury.Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About The RoleThe Chief Concierge is responsible for...

  • Chief Concierge

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    About Park Hyatt Auckland Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About The Role The Chief Concierge is responsible for...

  • Receptionist/Concierge

    1 week ago

    Auckland, New Zealand Precinct Properties Management Full time

    Add expected salary to your profile for insightsPrecinct Properties are one of New Zealand's most highly regarded property investment companies, featuring in the NZX top 30.We own, manage, and develop premium inner-city, commercial spaces in Auckland and Wellington.Our current portfolio consists of 18 properties with an asset value of $3.6 billion.Our...

  • Receptionist/Administrator

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    Your role, your journey | Te Huarahi WhakatipuThe Receptionist - Administrator plays a crucial role in the smooth operation of our Auckland Head Office, combining both front-desk duties and administrative support.You will be responsible for creating an arrival experience for our customers, suppliers, visitors, partners, and staff which is brand aligned and...

  • Receptionist/Administrator

    2 weeks ago

    Auckland, New Zealand This Is An It Support Group Full time

    Your role, your journey | Te Huarahi Whakatipu The Receptionist - Administrator plays a crucial role in the smooth operation of our Auckland Head Office, combining both front-desk duties and administrative support. You will be responsible for creating an arrival experience for our customers, suppliers, visitors, partners, and staff which is brand aligned and...