Chief Concierge

3 days ago

Auckland, New Zealand This Is An It Support Group Full time

About Park Hyatt AucklandFinding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury.
Located among the world's premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.About The RoleThe Chief Concierge is responsible for effectively monitoring the operations of the Concierge and Bell Departments as well as Valet and Parking Operations.
The Chief Concierge duties include providing support and guidance to fellow associates to ensure a successful and effective operation.
Ensure standards are achieved and procedures maintained.
Maximise profitability while achieving a high standard of service and level of guest satisfaction.Working with the Bell, Concierge, and Bell teams to ensure that they conduct their duties in a courteous, safe, and efficient manner, in accordance with the hotel's policies and procedures, ensuring that a high level of service is maintained.Some Of The Responsibilities IncludeResponsible for the day-to-day leadership and supervision of associates working in the department.Assist Front Office Manager and Director of Rooms in driving Medallia results and guest satisfaction scores (KPI's) in line with Park Hyatt Auckland's goal setting.Responsible for coordinating and supervising the work of the Concierge team members, ensuring they are performing their duties in accordance with the standards.Deliver exceptional customer service to both external and internal guests.
Handle all customer-related queries with professionalism, empathy, and understanding.Monitor and maintain all concierge logs and record sheets including Courier logbooks, to-be-collected logs, Storage log sheets, and check storerooms for any unlabelled or unaccounted luggage.Primary LocationNZ-N-AucklandOrganizationPark Hyatt AucklandJob LevelDepartment Head/ManagerJobGuest ServicesWorldwide/Local CandidatesWorldwideQualifications/skillsPrevious experience in a managerial/supervisory role within the luxury hospitality sector for a minimum of 3 years.Ability to work across a flexible roster across 7 days a week including weekends and public holidays.A Full New Zealand Driving Licence is a must and the ability to drive manual preferred.Geographical Knowledge of Auckland is a must including restaurants, attractions, recreational activities, transportation systems, etc.Maintain good rapport with our guests as well as external business partners to develop and maintain relationships.High standards of personal presentation and grooming.Excellent written and verbal communication.Legal working rights in New Zealand.Join a team that is making travel more human, connected, and sustainable.
Here, everyone's role matters.
Opportunities are yours to shape.
Your individuality is celebrated.
At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.People like you.
People like us.Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity, and Respect are at the core of what we do.
Our family atmosphere is what keeps our associates highly engaged.If you believe this is you, then apply now.
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