Head Concierge

1 week ago

Auckland, New Zealand Accor Hotels Full time

Head Concierge - Auckland - Accor HotelsAccor Hotels Auckland3 days agoDescriptionWe are seeking a dynamic Head Concierge to lead our Concierge team and deliver unparalleled guest experiences at SO/ Auckland, a luxury hotel in the heart of Auckland's CBD.This role offers a fantastic opportunity to oversee Concierge operations and manage a team of under 10 while building your global career portfolio.Duties and ResponsibilitiesLead and inspire the Concierge team to deliver exceptional, personalized guest service.Supervise front-desk operations, coordinating with other departments as necessary.Engage with guests during peak times, promptly addressing needs in public areas.Maintain impeccable standards in the luggage rooms and hotel assets.Promote hotel amenities and ensure the lobby and driveway remain clean and orderly.Review guest feedback with associates to drive continuous improvement.Train and coach team members to confidently promote local activities and experiences.Develop efficient work schedules aligned with occupancy forecasts alongside the Rooms Division Manager.Address guest concerns promptly, collaborating with department heads for resolution.Assist in recruitment, seeking team members with strong customer service potential.Ensure high standards of appearance, punctuality, and performance within the team.RequirementsA valid, full New Zealand driver's license is required.A proven track record in managing and motivating a large team is essential.Knowledge of Opera Cloud is preferred.Previous experience in a 4 or 5-star hotel environment is necessary.The ability to remain calm and diplomatic when under pressure, providing flexible solutions throughout, is crucial.A skilled negotiator who can resolve a range of guest and employee concerns is required.Immaculate personal presentation and a high level of communication – both verbal and written – are essential.Flexibility of availability is necessary, including working days, evenings, weekends, and night shifts.Full working rights in New Zealand are required.Annual Salary: $62,400. Full-time, permanent role with 40 hours guaranteed per week.
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