Front Office Manager

4 weeks ago

Queenstown, New Zealand Novotel Full time

Company Description
Novotel Queenstown Lakeside is located on the tranquil banks of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World
Job Description
Novotel Queenstown Lakeside is looking for a FRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day to day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.
WHAT YOU'LL DO…

Oversee daily front office operations with a focus on guest satisfaction
Lead, train, and motivate the front office team to deliver exceptional service
Collaborate with other departments to ensure seamless operations
Monitor VIP/special guests and their requests to ensure loyalty is maintained

Qualifications

Experience in a Front Office leadership capacity or within a Hospitality environment - advantageous
Extremely coachable and open to feedback
Passionate about hospitality and motivated to drive your career forward
Willing to work varied hours, including mornings, afternoons and weekends
Strong leadership and communication skills
Proven problem solving skills and a proactive approach to challenges

Additional Information

Learn your Way - Access to our Accor Academy so you can Earn while you Learn
Work Your Way - Flexibility to ensure a work life balance
Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
Accor's refer-a-friend bonus
Accor's Parental Leave Scheme
Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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