Customer Service Representative Auckland, Auckland
4 weeks ago
Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working on our client site in Auckland, New Zealand you'll be a part of bringing humanity to business. #experienceTTEC
What You'll be Doing
Do you have a passion for helping others and giving them peace of mind? You'll work to resolve the customer's issues before escalating to the next level.
Whether it's getting answers for customers quickly, support in marketing the client products through brand welcome calls or annual service reminder calls, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll
Communicate information to customers in a confident & knowledgeable manner.
Capture changes to customer records and detail requirements for follow up whenever necessary.
Promote client products including purchase recommendations to customers.
Follow occupational health & safety policy and procedures.
Manage customer relationships and liaise effectively with internal and external stakeholders.
Uphold privacy and confidentiality guidelines when communicating with customers.
Undertake administrative duties including report preparation where required.
Assist in special projects and participate in any other duties as requested.
What You Bring to the Role
High school certificate.
1 year experience in an outbound sales/service role in a call center setup.
Ability to recognize and solve mid-to-high level customer service issues.
Computer savvy.
What You Can Expect
Diverse and community-minded organization.
Career growth and lots of learning opportunities for aspiring minds.
Working hours 7 am to 3 pm Monday to Friday.
23.50 NZD per hour guarantee, and all the benefits you'd expect and maybe a few that would pleasantly surprise you.
Work Location
On Site
A Bit More About Your Role
We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions.
We trust you already have the necessary ingredient that can't be taught: a caring and supportive nature that will shine through as you help customers.
You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
You'll report to the Team Lead and contribute to the success of the customer experience as well as the overall success of the team.
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