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2024/25 Lodge - Attendant
1 week ago
9 Duke Street, Queenstown 9300, New Zealand Req #293Ultimate Hikes are the exclusive operators of multi-day guided walks on the famous Milford & Routeburn Tracks.
The tracks are New Zealand's most iconic of the Great Walks, and along with the Greenstone Track, showcase the majestic nature of Fiordland and Mt Aspiring National Parks.
We combine the opportunity to inhabit these great locations and challenging hiking tracks with the comfort of private lodges and unique hospitality in the most remote of locations.
Over the season we employ a range of people who work together to make our guided walks the most memorable experience for our guests.PurposeLodge Attendants are responsible for providing housekeeping and hospitality on a day-to-day basis, as required to maintain a remote lodge complex.
You will be part of a close-knit team providing a high standard of service across the lodge.LocationThe role is based at one of the remote lodges on the Milford or Routeburn Tracks.
The lodges, except Mitre Peak Lodge, are inaccessible by road.Hours of workThe role is seasonal and you will work approximately eight to nine hours per day, which will include working at weekends and evenings.
Some days may involve working longer hours due to operational requirements.
You will work a minimum of 30 hours per week.RelationshipsThe role reports to the Lodge Manager/Relief Lodge Manager at your lodge.Key ResponsibilitiesLodge Attendants play a significant role in Ultimate Hikes successfully providing an excellent experience for our guests while on track.
We expect our Lodge Attendants to approach each working day in a positive and enthusiastic manner.
Lodge Attendant's tasks include but are not limited to:Provide a welcoming lodge environment for our guests with high standards of service, meals, and housekeeping.Duties include general cleaning, laundry, servicing bedroom units, cleaning bathrooms, bed making, and vacuuming.Assist in the lodge kitchen as required, including meal preparation and service, dishes, and kitchen clean up.Assist in the operation of the lodge bar, adopting Host Responsibility guidelines, serving drinks and accurately charging guests' accounts.At times, you may be asked to accompany walker(s) who are returning to the lodge (referred to as "turnback").Relate to and easily communicate with a wide range of people and personalities in a professional manner.Assist the Lodge Manager in ensuring that the lodge is a safe, harmonious, enjoyable workplace environment for staff.Health & SafetyAll staff must comply with the Safety Management System when working.Adhere to Food Control Plan and liquor sale compliance requirements at all times.Attend regular Health & Safety meetings at the lodge.Identify and report hazards within the workplace.
Comply with all procedures.Ensure that equipment is safe and in working condition.OtherWork as rostered, adapt to roster changes when required, and complete timesheets accurately and timely.
Be prepared to work split shifts with varying hours and duties as required.Fit into a close-knit lodge team, show tolerance of others, and work in a positive and mature manner.Person SpecificationsTo be successful as a Lodge Attendant, it is expected that the individual will have been exposed to experiences that shape their future responses to often challenging situations.A passion for providing exceptional hospitality.Ability to work efficiently within set time frames when completing various tasks and duties.Experience working in a collaborative team environment.Ability to control outward behaviour, especially under pressure.You must have the right to work in New Zealand.The following would also be an advantage:Fluent in a foreign language, in particular Korean or Japanese.Experience working in a remote area or location.Previous experience with Ultimate Hikes or an affiliated Trojan Holdings company.Essential Skills:Good level of physical fitness.Willingness to seek out feedback and apply new learning and skills.First aid certificate.A trade or hospitality background.Ultimate Hikes are guardians of the environment we operate in.
We are leaders in the safety and education of visitors to the region and are responsible for the health, safety, and wellbeing of the people who live and work there on our behalf.We take this commitment very seriously and pledge that everything we do will be in keeping with our own Tiaki Promise - caring for people and place.
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