Cadillac Retail Aftersales Manager

2 months ago

Auckland, New Zealand General Motors Full time

Job Description
As we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service experience for the all-electric Cadillac vehicles on the roads.
As the Retail Aftersales Manager for Auckland, you will become an integral Cadillac team member with the primary responsibility of ensuring the Aftersales department delivers an exceptional Cadillac customer experience. As the Cadillac brand is launched and grown, this role will see you building and developing our Cadillac aftersales team as well as the processes used for both internal and retail customers.
You will work very closely with the GM ANZ Aftersales Management team and the New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed.
Your key responsibilities will include:

Building an agile Aftersales Operations team with the ability to handle a wide range of tasks daily
Prioritising the highest levels of Health and Safety
Be a strong leader for the Aftersales Service team and create an environment which is customer focused
Manage the service department bookings to ensure technician productivity and efficiency is high
Manage mobile service to ensure customer satisfaction and safe operations
Administration of Aftersales operations
Workshop control
Processing of warranty claims
Internal stakeholder communication
Managing Repair Orders
People management including but not limited to: training, leave scheduling, performance management, disciplinary action, development and mentorship of team, goal setting
Coordinate new vehicle receiving and preparation to meet delivery timings and facility limitations with customer satisfaction in mind
Complete vehicle evaluations to identify concerns and validate repairs
Escalate any product issues identified to the relevant department/s

About You:
You have a strong knowledge and understanding of Dealership Service and Parts operations in the retail vehicle service industry with the ability to lead a high performing team of technicians and a strong belief in providing excellent customer experience. We are looking for someone with the following knowledge, skills and experience:

5+ years experience as Service Manager, 2IC or Advisor
Technical understanding of the latest automotive technologies and operation of features
Strong knowledge of relevant OH&S in regard to workshop operation
Ability to organise, prioritise, manage and execute tasks
Ability to identify and develop improvement processes
Previous experience in the set up or expansion of aftersales operation is an advantage
Trade qualification as an Automotive Technician
Experience with electric vehicles and luxury brands would be an advantage
Valid Driver's licence
Knowledge of GM vehicles systems and repair procedures highly regarded
Knowledge of relevant OHS&W and EPA legislation and regulations in regards to workshop operations

Here at GM, we offer you:

A unique opportunity to join our new Cadillac Service Centre in a management position.
Be part of our vision; a world with zero crashes, zero emissions and zero congestion.

About Us
Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.
This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects. We run off a hybrid working model which offers flexibility.
If this sounds like you and you are looking for a new challenge, join us as we launch and expand our exciting Cadillac brand. Apply Now.

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