Cadillac Service Technician

3 weeks ago

Auckland, New Zealand General Motors Full time

Job Description
As we bring the Cadillac brand 'down under' to the Australia and New Zealand markets, we are looking to recruit a top-tier Aftersales team who can provide trustworthy Service to all of our customers. Aligned to our strategy of an everybody in, hi-confidence, no pressure culture, this team will have the ability to offer a luxury service experience for the all-electric Cadillac vehicles on the roads.
We are seeking a skilled Aftersales Technician for Auckland to join and become an integral Cadillac team member. Your primary responsibility is ensuring the long-term satisfaction of our customers by providing high-quality aftersales support. You will be completing all vehicle related work, striving to support both internal and external customers across a wide range of tasks including pre-delivery, service and warranty repairs, both on site and at customers' locations using mobile service facilities.
You will work very closely with the GM ANZ Aftersales Management team and the New Vehicle Sales team to ensure all issues impacting customer satisfaction and internal operations are understood and improvement opportunities are executed.
Your key responsibilities will include:

Deliver on all aspects of the Service and Parts operation including:
Receiving new vehicle deliveries
Preparing new vehicles to a level that provides the highest levels of customer satisfaction
Complete vehicle servicing in line with internal standards
Effectively diagnose and repair vehicles using a high level of technical ability and following all relevant GM processes and policies
Collect and feedback relevant technical information on product faults and diagnosis through GM product information reports
Road test vehicles making sure the vehicle is returned to customer in the best operating condition possible
Manage repair orders to achieve and exceed completion times
Conduct limited vehicle detailing to assist with sales goals as required
Support the Aftersales Manager in delivering exceptional customer experience including:
Customer bookings and vehicle check in
Communicating with customers throughout the service experience, including face to face
Customer vehicle collection
Management of parts receiving, booking out and re-order
Organise and manage sublet vehicle repairs as required
For all vehicles processed through the workshop, escalate any product issues identified to relevant departments
Investigate and resolve issues on escalated field vehicles, including vehicles at logistics locations and supplier facilities as required

About You:
You have a strong technical understanding of the latest automotive technologies and operation of features including EV systems and a strong understanding of vehicle diagnostic and repair techniques and tools. You have a sound knowledge and understanding of Dealership Aftersales and Parts operations. Knowledge of GM vehicles systems and repair procedures is highly regarded, however, not mandatory.

Trade qualification as an Automotive Technician with 5+ years' experience as an Automotive Technician or Electrician
Experience with EVs would be highly regarded
Strong knowledge of Dealer service information, diagnostic and reprogramming systems/tools
Experience with GM's technical systems/tools (Techline Connect, MDI, Tech2, TIS2WEB, eSI, GM Global connect) would be an advantage
Able to interpret technical information (schematics, specifications, parts information, service information and procedures)
Highly skilled at resolving technical product issues.
Valid Driver's license
Valid Forklift license would be an advantage
Recent GM dealership experience highly regarded

Here at GM, we offer you:

A unique opportunity to join our new Cadillac Service Centre in a management position.
Be part of our vision; a world with zero crashes, zero emissions and zero congestion.

About Us
Globally, General Motors is headquartered in Detroit, Michigan (USA) - operating in six continents. Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Locally, we're a business with national reach and a proud, rich automotive history, and we've got the exciting opportunity to represent GM's ongoing presence in Australia & New Zealand. Whether it's the recently announced Cadillac, headlined by the all-electric LYRIQ, the GM Specialty Vehicles venture bringing iconic GM nameplates like Corvette and Silverado to ANZ, our Isuzu Trucks New Zealand portfolio, or the endless possibilities in the Aftersales space, there is plenty to look forward to.
This role will see you joining the Cadillac team at an early stage of its entry as a pure electric vehicle brand in Australia & New Zealand. You will have the ability to work directly with consumers on creative and experiential projects.
If this sounds like you and you are looking for a new challenge, join us as we launch and expand our exciting Cadillac brand. Apply Now.
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