Retail Operations Assistant

7 months ago

Auckland City, New Zealand Deadly Ponies Full time

FULL TIME - 40 HOURS

As the Retail Operations assistant you’ll play a vital role in contributing to the efficiency of our operations team and retail network.

We require a team player who is reliable, quick, and detail-oriented with the ability to manage
multiple tasks in a fast-paced environment. This role involves the fulfillment and distribution of
online orders, supporting the retail network and Aftersales program, warehouse functionality and
distribution/storage of goods within Deadly Ponies. You will work closely with our Retail Operations Manager to ensure the smooth running of our retail network.

This role will report directly to our Operations Manager.

**KEY RESPONSIBILITIES**:

- Online Dispatch- Ensure accurate processing and dispatching of products purchased online, including;
accurate picking of the products, packing of the products to the highest standard, and
- liaising with courier companies for distribution of packed products.- Ensure that online orders are processed for the correct customer in an efficient and

effective manner according to prescribed processes and defined Standard Operating
- Procedures.- Ensure all online orders are processed and completed within the set KPIs.

After-sales- Coordinate all after-sales tasks including our repairs programme, with our retail team,

external repairer, and customers, ensuring outcomes are of the highest standard.- Manage Aftersales communication through all internal systems in a professional and

timely manner.- Report monthly on Aftersales results to Production.

Warehouse- Assist the operations team with seasonal indent pick and pack and dispatch overflow

including online and distribution to our retail store network.- General warehouse tasks including stock management through routine cycle counts and

annual stocktakes, general tidiness of warehouse space, and maintaining the efficient
- flow of inwards and outwards goods.
- Retail Administration and Operations support- Support the Retail Operations Manager to ensure timesheets are approved and

submitted on time and in an efficient manner along with any leave and reimbursements
- requests.- Support the Brand and Retail team by ensuring smooth rollouts of Retail and Customer

events.- Organise the allocation and distribution of uniforms to new starters and the re-ordering of

uniforms as required.- Manage the ordering and distribution of retail packaging.

**YOU WILL BRING TO THIS ROLE**:

- Be punctual and work the hours and times specified.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken

with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Responsibly manage all business resources within accountability levels.
- Undertake all duties and responsibilities outlined in this Job Description and all other duties as

required by the business.
- Comply with all employment obligations.
- Promptly undertake to complete all reasonable and lawful instructions and directions given.
- Serve the business in good faith, promoting and protecting the business' best interests.
- During work time, and such other times as may be reasonably required, dedicate all effort to

the execution and fulfilment of the duties, responsibilities, obligations and instructions related to
employment.
- Demonstrate through own actions a commitment to Health and Safety at work when

undertaking work or observing others in the workplace.
**THE BENEFITS**:
We are a tight group (more like your second family) that places importance on our core values of integrity, family, and creativity with a goal of creating innovative and unique experiences for our customers.

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