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Customer Service Team Member
1 week ago
JB Hi-Fi Group is one of Australasia's largest and most trusted retailer groups, specialising in consumer electronics, home entertainment, small appliances, and white goods.
JB Hi-Fi's Purpose is to 'Help People with Better ways to Live, Learn, Work and Play'.
We want to own the tech and entertainment space, grow our customer base, and support our people to be the best and deliver the highest quality service
This is at the heart of our business, and we want you to be a part of itWe have a supportive and inclusive team that embraces individuality and diversity.We are one of Australia's most iconic and trusted brands, with a rich history in the consumer retail industry.You will have exposure to ongoing training & development opportunities from day one.We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys Group.Did you know the JB team supports vulnerable communities by making donations to our Helping Hands workplace giving program?
Every dollar our team donates, JB matches, and together we have donated more than $35m to our charity partners to make a meaningful difference to the social and environmental issues that our people are passionate about.We offer generous team member discounts across a range of products as well as a leading commission structure for sales positions.We offer flexibility, 12 weeks' paid parental leave, novated leasing, Employee Assistance Program and more.Job DescriptionThis position is responsible for ensuring the JB Hi-Fi online customer experience is positive at all times and when negative experiences occur; ensure the issue is resolved with the customer within specified time frames.
The purpose of this role is to show JB Hi-Fi customers that we care and in turn create loyal raving fans.Key Responsibilities:Handle inbound customer and store enquiries/phone calls.Order management.Cancellation, refund or replacement coordination.Lost or damaged in transit investigations.Other administration tasks such as Outlook, shipment emails, and Beta Code emails.Return Authorities Co-ordination/Solvup.QualificationsMinimum of 12 months in a call centre environment.Experience in a Customer Service based role.Skills & Requirements:Touch type ability.Excellent communication skills, both written and verbal.High level of professionalism.Ability to learn quickly.The ability to work well in a team and autonomously.Problem solving ability.Motivated and reliable nature.Additional InformationIf you are interested in this exciting opportunity with us, please click apply and upload your CV.
All applications are strictly confidential.JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.
If this opportunity excites you (even if you feel that you don't meet 100% of the criteria) – please don't hesitate to apply
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