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Customer Service Team Member

1 week ago


Auckland, Auckland, New Zealand Tangram Full time

**About Us**

Mitre 10 continues to be the DIY and Trade store of choice for many New Zealanders. Our outstanding customer service is the main reason for our success. We pride ourselves on keeping our family culture and environment at the centre of everything we do. Our core values are simple: we are one team, customer obsessed, honest and fair, and we strive for excellence.

Grove Mitre 10 MEGA Glenfield is a large and busy store, centrally located in the Wairau Valley, the commercial heart of the North Shore. Customers return from across the Shore and further afield because they know they will get the service, support, and advice they need.

We are seeking candidates that can deliver excellent customer service to our trade and DIY customers and assist them to find the right products to meet their needs. Your daily duties will vary from customer service, bringing in stock, replenishing shelves, merchandising new products and much more.

Our team is highly regarded when it comes to paint. Our experts' knowledge and customer service level is like no others and our customers know that they can fully trust our advice when it comes to transforming their most loved spaces or surfaces with the right colours, materials and tools. No wonder our paint counter is increasingly busy and now needs another couple of superstars to join the team.

You will be part of a very supportive, knowledgeable team that works together to deliver great service. This is a great opportunity to learn and grow your retail sales career. We are looking for a permanent, full time (40 hours per week) team member.

The successful candidate will be required to work Sundays and be flexible during the week, when required. An ideal candidate will have a passion for customer service excellence:

  • Retail sales experience, desired but not essential
  • Knowledge of paint and paint accessories will make you a desirable candidate
  • Excellent listening and communication skills and be solution-focused
  • An ability to take initiative, be mature and autonomous; physical fitness as lifting and merchandising products is part of this role: full paint buckets can be quite heavy

We offer a fast-paced but supportive working environment, a career path in a growing store and industry, regular training to ensure personal growth (level 2 NZ Certificate in Retail is encouraged), and free on-site parking.