Customer Services Manager
1 month ago
Customer Services Manager - Supply Chain Supply Chain Auckland Full-time New Zealand
Job Description We currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.
In this role you will be responsible for:
Lead, train, and motivate the customer service team, setting performance targets and providing regular feedback.
Develop and implement strategies to improve customer satisfaction and retention.
Collaborate with other departments to ensure seamless support across the organization.
Handle escalated customer issues and monitor service metrics to proactively address trends.
Ensure quality standards in customer interactions through regular assessments and coaching.
Conduct training sessions and support team development.
Analyze customer feedback to refine strategies and enhance service quality.
Lead the Customer Service function through the Global roll out of Supply Chain Operating System (SCOS) engaging with the wider supply chain team functions to ensure it is fit for purpose.
Qualifications To be the best Customer Services Manager, we're looking for someone who has the following skills and experience:
At least 5 years previous experience in customer services management in a complex customer service management role.
Previous experience leading a team.
Strong leadership and people management skills.
Excellent communication and interpersonal abilities.
Analytical mindset with the ability to interpret data and identify trends that can lead to continuous improvement.
Proficiency in customer service software and tools.
A customer-focused mindset with a commitment to delivering exceptional service.
Valid unrestricted work visa.
Additional Information Competitive salary and discretionary bonus opportunity.
Enjoy half a day off on your birthday.
Summertime hours - 3pm finish on a Friday.
Medical Insurance for you and your family.
Income Protection and Life Insurance.
Learning and development programs to support personal growth.
Quarterly free staff boxes including a range of our coffee and tea brands, and access to discounted staff purchases.
If so, please grab a cuppa, brush up your CV and apply now (it's really easy, we promise). If you have any questions you'd like to ask before applying, feel free to send an e-mail to NZ Talent (******). Short cover letters (in the Message section) outlining your motivation to join JDE Peet's in this role are greatly appreciated.
Note: no applications are handled via e-mail.
We are not an accredited employer therefore cannot assist with work visas and currently only accepting applications of candidates who have already obtained legal rights to work in NZ without restrictions.
#J-18808-Ljbffr
-
Customer Service
2 months ago
Auckland, New Zealand Cgr Services Full timeCustomer Service - Hamilton Full-timeJob Description Stowers Circular Solutions are New Zealand's containment specialists. We specialise in standard, bespoke, and innovative solutions to our customer's needs, delivering materials handling, storage, packaging, and distribution solutions to industrial, commercial, horticultural, and agricultural customers...
-
Customer Service
2 months ago
Auckland, New Zealand Cgr Services Full timeCustomer Service - HamiltonFull-timeJob DescriptionStowers Circular Solutions are New Zealand's containment specialists. We specialise in standard, bespoke, and innovative solutions to our customer's needs, delivering materials handling, storage, packaging, and distribution solutions to industrial, commercial, horticultural, and agricultural customers...
-
Customer Services Manager
2 months ago
Auckland, New Zealand Jacobs Douwe Egberts Full timeSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialists overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.In...
-
Customer Services Manager
2 months ago
Auckland, New Zealand Jacobs Douwe Egberts Full timeJob Description We currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team.As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialist overseeing and ensuring the delivery of exceptional customer experiences and satisfaction.In this role you will be responsible for:...
-
Customer Services Manager
2 months ago
Auckland, New Zealand Jacobs Douwe Egberts Full timeSupply Chain Auckland Full-time New ZealandJob DescriptionWe currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager, you will lead and support your team of 5 Customer Relations Specialists, overseeing and ensuring the delivery of exceptional customer experiences and...
-
Customer Service Manager
7 months ago
Auckland City, New Zealand Muaz Holdings Limited Full timeMuaz Holdings Limited trading as Jet Cars is currently recruiting for the full-time position of Customer Service Managers. Jet Cars in Auckland has been operative since 2012 and we have a reputation for the sale of Japanese and European imports. We are on the look out for committed Customer Service Managers to serve and manage our clients and after...
-
Customer Services Manager
2 months ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full timeCustomer Services Manager - Supply Chain - Auckland - Full-time - New Zealand We currently have an exciting opportunity for a Customer Services Manager to join the Supply Chain team. As the Customer Services Manager you will lead and support your team of 5 Customer Relations Specialist overseeing and ensuring the delivery of exceptional customer experiences...
-
Customer Service Manager
4 months ago
Auckland City, New Zealand Auto Max Cars Limited Full timeJoin Our Team as a Customer Service Manager! Are you a car enthusiast with a passion for sales? We're looking for someone like you to join our dynamic team at Automax Cars Takanini. **About Us**: At Automax Cars, Takanini we've built a reputation for offering top-quality second-hand cars. We're on the lookout for a motivated and customer-focused person to...
-
Customer Services Manager
2 months ago
Auckland City, New Zealand JACOBS DOUWE EGBERTS Full time**Company Description** JDE Peet’s is the world's leading pure-play coffee and tea company, serving approximately 4,200 cups of coffee or tea per second, and is headquartered in the Netherlands. For more than 265 years, we’ve been inspired by the belief that it’s amazing what can happen over a cup of coffee. We unleash the possibilities of coffee and...
-
Customer Service Representative Auckland, Auckland
2 months ago
Auckland, New Zealand Cgr Services Full timeBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working on our client site in Auckland, New Zealand you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be DoingDo you have a passion for helping others and giving them peace of mind? You'll...
-
Customer Service Manager
8 months ago
Auckland City, New Zealand I.F Full timeJob Responsiblities: - Improve customer service experience, create engaged customers and facilitate organic growth - Take ownership of customers issues and follow problems through to resolution - Set a clear mission and deploy strategies focused towards that mission - Develop service procedures, policies and standards - Keep accurate records and document...
-
Customer Service Manager
6 months ago
Auckland City, New Zealand Integrated Control Technology Full time**Location: Auckland, New Zealand**: **Role Type: Permanent, Full-time**: We are looking for a passionate and inspiring leader to step into the role of Customer Service Manager at ICT's global headquarters right here in Rosedale on the North Shore. **How you’ll make an impact**: As the Customer Service Manager, you will be responsible for leading our...
-
Customer Service Manager
2 weeks ago
Auckland, New Zealand Unilodge Australia Pty Full timeTeam leadership and operations role with a property management twist! Join the team at our UniLodge property in Auckland.About the RoleFull-time position - 40 hours per week across Monday to FridayManage your own Customer Service teamManage the day-to-day administrative operationsRecruit, manage and develop a team of high performing staffBuild and maintain...
-
Senior Customer Solutions Manager, Customer
23 hours ago
Auckland City, New Zealand Amazon Web Services NZL Ltd Full timeBachelor's Degree in science, technology, engineering, math, business, or equivalent experience - 5+ years of experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion - 4+ years of experience in a customer-facing...
-
3pl Customer Service Manager
7 months ago
Auckland City, New Zealand Team Recruitment Full time**About the Company**:A well established New Zealand owned logistics business who provide a service offering to their clients across the entire supply chain. They also have a new purposely built facility that boasts success.. **About the Role**: We are currently seeking a 3PL Customer Service Manager to oversee and manage all aspects of their 3PL customer...
-
Customer Service and Relationships Manager
4 months ago
Auckland City, New Zealand Sai Mobility Limited Full timeYou must hold a Relevant Diploma level qualification or Minimum 3 years of work experience in similar field at least, we will provide all the necessary training. It is a Full-time role working minimum 35 hours per week, we need people who are committed and turn up to work on time unless they have a reasonable excuse. **Position Description - Customer...
-
Customer Service Operations Manager
6 months ago
Auckland City, New Zealand Auckland Transport Full timeAuckland Transport is leading the development of transport solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry, bus, or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options which provide a transport system that will create a...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Cgr Services Full timeOur Digital Services team is currently seeking a Customer Success Manager to be based in Auckland, New Zealand. This newly created position will see you playing a lead role with an established customer base within a section of our business that is experiencing an exciting time of sustained growth within a market that is full of opportunity, including Data...
-
Customer Service
4 months ago
Auckland City, New Zealand Pact Packaging Full time**Company Description** Our Pact Packaging division is pioneering a whole of product life cycle approach to sustainable packaging. Partnering with global brands to local dairy producers, we integrate supply chain efficiencies and sustainable practices into everything we design and manufacture. This role is based in East Tamaki at our SULO Factory on Harris...
-
Customer Service
8 months ago
Auckland City, New Zealand Universal Business Team Full timeJoin Aquafit as a Customer Service / Internal Sales & Sales Support Specialist **About Aquafit**: Aquafit, a leading manufacturer of PVC pipe solutions, is seeking a dynamic individual to join their team in the role of Customer Service / Internal Sales & Sales Support Specialist. As a family-owned business with deep roots in the trade, Aquafit is committed...