Team Leader Customer Support

3 weeks ago

Auckland, New Zealand Auckland Council Full time

Team Leader Customer Support | Stanmore Bay Pool and Leisure Centre

Fantastic benefits, including free use of the facility
Lead and enjoy the role with a dynamic team
Permanent Full-time position at Stanmore Bay Pool and Leisure Centre

He angitutanga: The opportunity
You will be joining our team at Stanmore Bay Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active.
You only get one chance to make a fantastic first impression and our Customer Service Team are the people that make it happen when Aucklanders visit our Centre.
In this role you will provide day-to-day people management for all those function staff for whom the centre is their primary location; including performance management, personal development, and training, leave management etc.
You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs.
This role has been created to champion fantastic customer service amongst our front-of-house team; we want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again.
He korero mou: About you
You will have customer service management experience. You will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these.
You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers.
Ideally, you'll hold a First Aid Certificate. Please see work schedule below, centre operates a 7-day service, so reliability and commitment to work early and late shifts, as well as weekends, is crucial in this role.

Monday to Friday: 8.30AM – 5PM

Nga ahuatanga kei a matou: What we offer
We offer ongoing support and commitment to your personal and professional development. You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities.
We are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express themselves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'
Tono Mai: Apply Now
You can find the position description here
Pay rate: $37.50/hour
Applications close on Sunday 10 November 2024
Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment.
Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.

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