Christchurch Branch Administrator

4 weeks ago

Christchurch, New Zealand Central Forklifts Limited Full time

About the CompanyCentra Forklifts Ltd is proudly New Zealand privately owned and operated and has over 85 years of history in New Zealand. Centra Forklifts Ltd is a national distributor of Mitsubishi forklift equipment and Narrow Aisle Forklifts. Centra has branches in Auckland, Hamilton, Tauranga, Palmerston North, and Christchurch and is supported by a dealer network nationwide. We offer sales, rentals, and service and maintain a wide range of equipment, including petrol/LPG, diesel, and electric-powered machines. Centra Forklifts Ltd operates with a firm set of values that underpin our business culture.About the RoleWe have an exciting role for an Office Administrator to support our Christchurch Office. This is a fantastic opportunity to join a well-known nationwide brand in Forklift operation. As an experienced office administrator, you will be working with our customers and other business units by phone, email, and face-to-face. You will answer phone calls, organise and record service jobs in our operating system Baseplan, prepare invoices, and book new rental contracts. You will be involved with the operational requirements to support our Technicians and Branch Manager, such as scheduling jobs for technicians, assisting in purchasing parts, and ensuring paperwork is received and actioned in a timely manner. It's an environment where no two days are the same. You will be working in a supportive, small office and workshop environment.To succeed in this role, you will have:At least 3 years+ customer service-focused administration skills in a mechanical workshop is an advantage but not essentialEffective English communication skills, both verbal and writtenProficient skills in using computers and software applications, such as MS Office suiteExcellent organization and administration skills and take pride in your workGood attention to detailA positive, can-do work attitudeMotivation and drive to work under pressureBenefitsYou will be rewarded with an attractive salary, free life insurance twice the amount of the salary, opportunities for professional development, EAP – Employment Assistance Programme that provides free counselling services for yourself and immediate family members, free onsite parking, and a supportive team.Are you our missing part? If this sounds like you, we would like to hear from you; please apply online or send your CV and cover letter to ****** TypeFull TimeApplications Close2025-01-10T17:00About this positionPosition DescriptionPrimary purpose of the positionProviding front line customer service in an efficient, professional manner;Raising and completing all branch invoicing in Baseplan – for Service, rental and parts;Run Plant Due for Service report weekly, working with Branch Manager on upcoming branch service workload;Maintain service and rental jobs in Baseplan with labour, parts and outwork;Assist Branch Manager to achieve the branch Golden rules;Weekly timesheet preparation, approval and submission;Timely receipt of supplier invoices for work carried out on behalf of Christchurch Service Department;Maintaining branch Health and Safety records, including raising incident forms, maintaining the H&S notice board;Reception duties – handling & distributing inbound phone calls in a professional manner.Position AccountabilitiesAccountabilities Action Measurements / Outcomes ExpectedProvide front line Customer Service in an efficient and professional manner at all times, ensuring all customers receive excellent service, with weekly review of complaint register with Branch Manager.Branch customer invoicing, ensuring all service and rental jobs are invoiced daily, and within 48 hours of the job completed.Weekly timesheets, processing weekly timesheets for branch wage staff.Supplier invoice processing, daily contact with suppliers as a prompt to send their invoices through to Payables.Work in Progress, daily review of the Work in Progress report with the Branch Manager.Hire procedures, ensuring full compliance of the National Hire Policy and procedures.Health and Safety, update staff notice boards wherever required with latest Company policy, and legislative changes.Training records, ensuring accurate information in regards to compliance and training for all Centra staff is maintained in accordance with the Staff Training Policy.AuthorityOperating Budget Responsibilities:Raising purchase orders on suppliers.Parts / outwork for jobs up to $500. Overheads up to $250.Above this value, orders are approved by the Branch Manager.Working RelationshipsMost Frequent Contacts:Managing DirectorChristchurch Branch TechniciansCustomersSuppliersTraining, Experience and Personal AttributesEssential:5 years' experience in Customer Service as their core focus in a service related industryHigh level of organisational and planning skillsHigh standards of customer service, taking the initiative in solving issues which ariseAccurate with all tasks, and taking pride and ownership in assigned tasksDesirable:Previous experience in an administration roleThe ability to work effectively under pressure and diffuse situationsA team playerFlexible and positive attitude, to lend a hand and take on new tasks as required
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