Lounge Manager

Lounge Manager - Auckland International AirportSkip to contentPermanent, Full Time Position + Wellness Plan + EAP ServicesCompetitive Wage + Discounted Goods & Services + TransportJoin Compass Group today- Become a part of the Compass TeamAre you a dynamic, high-performing leader with a passion for hospitality and customer service? and Do you have the experience and dedication to lead by example, ensuring high standards are maintained across all operations?If so, we invite you to join Compass Group and apply for the Lounge Manager position at Auckland International Airport. In this leadership role, you will lead the team at the Auckland International Airport to provide exceptional service that embodies the values of our client.In this key role, you will oversee the lounge's day-to-day operations, ensuring both front and back-of-house teams provide seamless, first-class service. You'll be a hands-on leader, managing staff, working directly on the floor when needed, and ensuring our guests enjoy a premium lounge experience.We're looking for a leader who can leverage their experience to bring fresh ideas, effective training techniques, and a commitment to organisational excellence. This person will stay engaged through both the highs and lows, fostering a family-like work environment where everyone collaborates and supports each other. By prioritising professionalism and warmth, you'll help enhance team spirit and create a positive, uplifting atmosphere throughout the lounge staff.We're looking for a true food enthusiast You should have a deep passion for all things culinary, whether it's the look, taste, or presentation. We need someone with a keen eye for detail and creativity, ready to enhance our offerings and bring flair to every dish.Operational Excellence: Lead, mentor, and manage a diverse team of Duty Managers, Front Desk Hosts, and both Front and Back of House staff to maintain and elevate service standards.Client & Stakeholder Management: Build and maintain relationships with clients, and partners, ensuring expectations are met or exceeded.Team Development: Deliver training and ongoing development for your team, promoting collaboration, efficiency, and high standards of performance and presentation.Customer Experience: Ensure all guests receive an exceptional experience by addressing and resolving complaints, anticipating needs, and continually enhancing service delivery.Food & Beverage Operations: Oversee food production and service to comply with Health & Safety and Food Safety regulations.Financial Management: Manage budgets, stock control, cost of goods, and staffing rosters to ensure smooth operations within financial targets.Buffet and Presentation Management: Collaborate with kitchen teams to design and present buffets, while ensuring compliance with food safety standards.Compliance & Safety: Ensure compliance with food safety, alcohol service, and occupational health and safety legislation while promoting a culture of safety within the team.Leadership: Proven experience leading teams in a high-performance environment, such as a 5-star hotel, Fine Dining or Hotel Dining, Domestic or International Lounge Experience, Airline Experience or Hospitality Operation.Hands-on Management: Willingness to work on the floor alongside your team, stepping in to support shifts as needed.Customer-Centric: A commitment to exceeding guest expectations and delivering top-tier service every day. Stakeholder and Client Relationship experience is also necessary.Strong Communicator: Excellent interpersonal skills with the ability to manage client relationships, train staff, and foster team cooperation.Commercial Acumen: Understanding of budget management, stock control, and operational efficiency to optimize performance.Compliance Knowledge: In-depth understanding of Occupational Health & Safety, food safety regulations, and Responsible Service of Alcohol.Problem Solver: The ability to tackle operational challenges with professionalism, dedication, and a solutions-focused mindset.Desirable Qualifications:Experience in managing catering or hospitality contracts.Familiarity with systems and procurement tools.Relevant qualifications in hospitality, business, or a related field.NZQA Food Handling Certificate (Units 167 & 168), Manager's Certificate, or similar qualifications.A dynamic, fast-paced working environment at one of the Auckland Airport LoungesA Competitive salary PackageOngoing Training & Development ProgramsDiscounts on Medical insurance, and banks, to hotels, insurance, and moreThe chance to lead a high performing team in one of the world's most respected airline loungesMo matou / About us:We are New Zealand's leading and largest provider of food and support services across multiple industries.These industry sectors are managed by our sub brands Eurest, Chartwells, Restaurant Associates, Medirest, and ESS.We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients. With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.Our people are awesome, they breathe life into our brands and make great things happenOur strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH and TEAMWORK are the founding pillars of these commitments.We are an equal opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.Successful candidates will be able to satisfactorily pass a police clearance.Applicants for this position should have NZ residency or a valid NZ work visa.Don't miss out on this unique opportunity - Click 'Apply' NowFor any recruitment queries please contact the Compass Group Recruitment team on (emailprotected)Compass Group NZ is New Zealand's market leader in food and support services.Our business first entered the New Zealand market in 1987. As the world's leading food services and support services organisation we now provide services across 300+ locations across New Zealand. We employ over 4,000 people.We have provided food services and support services to our clients in New Zealand for more than 30 years through our brands Eurest, Restaurant Associates, Medirest, ESS and Chartwells. Through these dedicated, specialist sector brands, we operate in key market sectors including business and industry, healthcare, education, defence, offshore and remote.Compass Group NZ is New Zealand's market leader in food and support services.Our business first entered the New Zealand market in 1987. As the world's leading food services and support services organisation we now provide services across 300+ locations across New Zealand. We employ over 4,000 people.We have provided food services and support services to our clients in New Zealand for more than 30 years through our brands Eurest, Restaurant Associates, Medirest, ESS and Chartwells. Through these dedicated, specialist sector brands, we operate in key market sectors including business and industry, healthcare, education, defence, offshore and remote.Researching careers? Find all the information and tips you need on career advice.
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