One Touch Solutions Agent/club Lounge Attendant

7 months ago

Auckland City, New Zealand SO Full time

**Company Description**
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore

We are currently look for amazing Talents to join our Front Office team as a **OTS (One Touch Solutions Agent)/Club Lounge Attendant** If you are a natural multitasker, like interacting with guests and like finding solutions then this role is for you

**Job Description** THE ROLE**

Our One Touch Solutions Agent/Club Lounge Attendant will provide excellent quality service to the hotel guests by responding to their requests promptly, efficiently and courteously when calling the solutions center. They will also work up in our Club Lounge where guests can come and enjoy a various selection of canapes and beverages
- Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers according to SO Service Standards and transfer all calls to relevant departments responding to requests quickly and efficiently
- Maintain sound knowledge of guests, especially all VIPs and mention their name on the phone as often as possible
- Ensure all wakeup call requests are performed at the exact time. All reports are collected from SO Welcome Desk and any discrepancies with the Solution Centre records are controlled
- Provide a high level of customer service to both external and internal customers and reinforce wherever possible our commitment to customer service
- Prepare bar areas, ensuring an adequate supplies and suitable stock levels within the bars to service the operation. Advise the manager of replacement requirements
- Monitor the quality of all menu and food production and service to ensure high standards are maintained at all times

**Qualifications** THE PERSON**
- Initiates contacts and establishes rapport easily
- Exceptional grooming & articulate in communication
- Excellent attention to detail, organization and time management skills
- Projects professional image at all times through personal presentation / interpersonal skills
- Excellent verbal and written communication skills
- Ability to work varied shifts including weekends and public holidays

**Additional Information** SO/ Benefits**:

- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

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