Lounge Manager

4 days ago

Auckland, New Zealand This Is An It Support Group Full time

He Angitutanga / The Opportunity:Join Compass Group NZ as a Lounge Manager at the prestigious Auckland Airport Lounge.
Lead a dedicated team to deliver an exceptional lounge experience, ensuring superior customer service and operational excellence.Ko o Kawenga / Your Responsibilities:Operational Excellence: Lead and manage a diverse team to maintain and elevate service standards.Client & Stakeholder Management: Build and maintain relationships with clients and partners, ensuring expectations are met or exceeded.Team Development: Provide training and ongoing development, promoting collaboration and high performance.Customer Experience: Ensure exceptional guest experiences by resolving complaints and enhancing service delivery.Compliance & Safety: Oversee food and beverage operations, manage budgets, and ensure compliance with safety regulations.He Korero Mou / About You:Leadership: Proven experience leading teams in high-performance environments like 5-star hotels, fine dining, or hospitality operations.Hands-on Management: Willingness to work alongside the team and support shifts as needed.Customer-Centric: Commitment to exceeding guest expectations with strong stakeholder and client relationship skills.Strong Communicator: Excellent interpersonal skills for managing client relationships, training staff, and fostering team cooperation.Commercial Acumen: Understanding of budget management, stock control, and operational efficiency.Compliance Knowledge: In-depth understanding of Occupational Health & Safety, food safety regulations, and Responsible Service of Alcohol.Problem Solver: Ability to tackle operational challenges with professionalism and a solutions-focused mindset.Desirable Qualifications: Experience in managing catering or hospitality contracts, familiarity with systems and procurement tools, and relevant qualifications in hospitality or business.Nga Painga / Benefit & Perks:Health and Safety: Our top priority is providing a productive, safe, and healthy work environment.Training & Development: Access to online learning programmes, apprenticeships, and NZQA qualifications.Career Paths: Structured progression opportunities, mentorship, and support for professional memberships.KiwiSaver: We contribute 3% of your salary to your KiwiSaver account, helping you save for retirement.Fair Compensation: We implement a living wage across our organisation, ensuring fair pay for all employees.Rewards and Recognition: We recognise and reward employee efforts, fostering a culture of appreciation.Employee Engagement: We maintain an environment that encourages teamwork and safe work practices.Resources: We provide the tools and resources needed to work efficiently and effectively.Corporate & Retail Discounts: Enjoy exclusive discounts on health insurance, banking services, and more.Mo Matou / About Us:We are New Zealand's leading and largest food and support services provider across multiple industries.Our sub-brands, Eurest, Chartwells, Restaurant Associates, Medirest, and ESS manage these industry sectors.We specialise in turning ordinary acts of service into extraordinary experiential moments for our clients.
With innovative and talented teams across New Zealand, we transform experiences from being GOOD to GREAT.Our people are awesome; they breathe life into our brands and make great things happenOur strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.We are an equal-opportunity employer; we celebrate diversity and are committed to building an inclusive environment for all employees.Successful candidates will be able to pass a criminal record check clearance satisfactorily.Applicants for this position should have NZ residency or a valid NZ work visa.Don't miss out on this unique opportunity - Click 'Apply' NowFor any recruitment queries, please get in touch with the Compass Group Recruitment team at ****** People, Real Opportunities
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