Is Operations Team Leader

2 weeks ago

Auckland, New Zealand Vitaco Health Full time

We're on the lookout for an enthusiastic IS Operations Team Leader to join our Information Services (IS) team. You'll play a crucial role in implementing and maintaining top-notch IT/IS practices while providing essential support services across our organization. Reporting to the IS Architecture and Operations Manager, you'll lead a dedicated team of three, including one remote member. We're searching for a reliable, experienced people leader with a positive, proactive attitude who thrives in an independent work environment and sees tasks through to completion.Key tasks and responsibilities:Lead a team of support and operations analysts to ensure high-quality IS/IT services for Vitaco, including hands-on support across all systems.Oversee team management, providing leadership oversight, coaching, training, and mentorship to technical support staff, while building strong team relationships.Ensure excellent customer service by delivering practical desktop and infrastructure support, meeting SLA commitments.Contribute to projects and system transformation programmes.Manage service reliability and business continuity, providing service management expertise.Maintain vendor relationships, optimizing service levels and costs.Handle occasional after-hours work for planned deployments, maintenance, and support for faults and incidents.Skills and competencies we are looking for:Experience: Minimum of 3 years as a hands-on team leader in IS Systems and level 1/2/3 support in an SME or corporate setting, with a strong focus on personnel management.Technical Skills: Proficiency in supporting users in a Microsoft computing environment (on-prem and cloud) including M365 and Windows 10/11.IT Operations Expertise: Proven track record in managing and executing compliant IT operations and support.Cloud Services Knowledge: Solid experience with cloud services/platforms, Active Directory/Entra ID, IaaS, server infrastructure, remote desktop, and networking.Asset Management: Ability to procure and manage hardware and software assets tailored to a diverse manufacturing and FMCG user base.ITIL Knowledge: Familiarity with ITIL service design, transition, and operations management.Calm Under Pressure: Ability to work effectively under pressure while consistently meeting deadlines and objectives.Communication Skills: Excellent written and verbal communication skills.To be successful, you must be able to work proactively and collaboratively in a fast-paced and constantly evolving environment. Of vital importance is that you will be a solutions-orientated and self-motivated person who will possess an abundance of positivity, initiative and a passion for "Empowering Healthier Lives". Working for a market leader in health & wellbeing products is an opportunity you can't miss.What we offer:Competitive salary with annual reviewsGrowth and development opportunitiesGreat discounts on our productsAccess to discounted health insuranceSubsidised onsite cafeA paid day off on your birthdayAbout VitacoAt Vitaco 'We Care, We Act, We Succeed'. We are globally renowned for manufacturing the highest quality health and wellbeing products and we distribute our supplements, health food, and sports nutrition brands, including Nutra-Life, Healtheries, Athena, and Musashi, to over 30 countries in five continents worldwide.Join our team APPLY NOW and become part of the Vitaco team.Applications will be considered before the closing date.To learn more about this career opportunity or to apply online, please click Apply Online and you will be taken to our careers page.
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