Is Operations Team Leader

3 months ago

Auckland City, New Zealand Vitaco Health Ltd Full time

**The role**:
We are currently seeking an IS Operations Team Leader to join our IS team and assist us with implementing and maintaining best IT/IS practice and provide support services across the organisation. This role is reporting to the IS Architecture and Operations Manager and leading a team of 3, with one team member remote. We are looking for an enthusiastic, hard-working, reliable and experienced people leader with a positive ‘can do’ attitude who can work independently and has the ability to follow tasks through to completion.

**Key tasks and responsibilities**:

- ** Lead a team** of support and operations analysts to ensure high-quality IS/IT services for Vitaco, including hands-on support across all systems.
- ** Oversee team management**, providing leadership oversight, coaching, training, and mentorship to technical support staff, while building strong team relationships.
- **Ensure excellent customer service** by delivering practical desktop and infrastructure support, meeting SLA commitments.
- ** Contribute to projects** and system transformation programmes.
- ** Manage service reliability** and business continuity, providing service management expertise.
- ** Maintain vendor relationships**, optimizing service levels and costs.
- ** Handle occasional after-hours work** for planned deployments, maintenance, and support for faults and incidents.

**Skills and competencies we are looking for**:

- Minimum 3 years’ experience as a hands-on team leader working with IS Systems and level 1/2 and 3 support in a SME/corporate environment. Personnel management experience is crucial.
- Expertise in the supporting users in the Microsoft computing (on-prem and cloud) environment e.g. M365, Windows 10/11,
- Proven experience in managing and executing complaint IT operations and support.
- Solid experience with cloud services/platforms, active directory/Entra ID, IaaS, server infrastructure, remote desktop and networking.
- The ability to procure and manage hardware and software assets that meets the requirements of a multi profile manufacturing and FMCG user base.
- Experience in ITIL service design, transition, and operations management.
- Able to work under pressure, remain calm whilst consistently meet deadlines and objectives.
- Excellent written and verbal communication skills.

To be successful, you must be able to work proactively and collaboratively in a fast-paced and constantly evolving environment. Of vital importance is that you will be a solutions-orientated and self-motivated person who will possess an abundance of positivity, initiative and a passion for "Empowering Healthier Lives”. Working for a market leader in health & wellbeing products is an opportunity you can’t miss.

**What we offer**:

- Competitive salary with annual reviews
- Growth and development opportunities
- Great discounts on our products
- Access to discounted health insurance
- Subsidised onsite cafe
- A day off on your birthday

**About Vitaco**

At Vitaco ‘We Care, We Act, We Succeed’. We are globally renowned for manufacturing the highest quality health and wellbeing products and we distribute our supplements, health food, and sports nutrition brands, including **Nutra-Life, Healtheries, Athena, and Musashi**, to over 30 countries in five continents worldwide.

Join our team **APPLY NOW** and become part of the Vitaco team.

**Applications will be considered before the closing date.**

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