Claims Assessor

Get AI-powered advice on this job and more exclusive features.About UsWe're a not-for-profit organisation on a mission to transform ourselves and empower New Zealanders to live their healthiest lives.With almost a million members in our care, we are New Zealand's leading health insurer.We have an unstoppable focus, delivering outstanding experiences to our members in their time of need.
This is an exciting time to be part of our journey and in return for your extraordinary talent, we'll provide a high performing values-based team environment where people are at our heart.About The RoleWe're looking for a professional, proactive and personable individual to join our Claims team as a Claims Assessor.
We'd prefer that you have strong attention to detail, are comfortable with making decisions and a strong customer focus.We pride ourselves on giving our members the best experience, so you will need to be driven and a high performer.As a Claims Assessor, you'll be assessing our Member's claims accurately and in a timely manner according to policy and rules of the Society.You'll Do This ByChecking claims received contain sufficient information required for assessmentLiaising with Providers and Members to obtain additional information in an appropriate manner while adhering to the Privacy Act and maintaining Member confidentialityEntering claim information into the claims entry system and adhering to agreed accuracy and productivity standardsIdentifying anomalies in data provided by Members or Providers and following company policy to escalate any suspicious informationIdeally You'll HaveAdministrative and/or processing experience in a corporate environment involving contact with providers and/or suppliersStrong verbal, written and interpersonal communication skillsAccuracy and speed at inputting dataAn ability to self-manage and plan, organise and prioritise workloadAn ability to work effectively within a team environmentStrong initiative and the ability to proactively seek information and problem solveDecision making abilityA focus on continuous improvementA willingness to be flexible and adaptable to a changing work environmentJoin a proud diverse team, that's always there, always real, always true.
If you thrive in a caring, honest and open culture, we think you'll love working with us.We know that it is our team's culture and wellbeing that will drive us forward.
That's why we prioritise not only professional development opportunities but opportunities to thrive personally, too.Based at our Hamilton office, we offer an excellent work/life balance.
You will be supported to continually learn and improve your skills, share knowledge and ideas and be part of an amazing values-based culture where people are at its heart.Southern Cross Employee Benefits IncludeFive days of wellbeing leave per yearHealth insurance for you and your immediate whanauLife insurance cover and discounts on pet and travel insuranceExtra parental leave benefits and financial wellbeing supportThat's not all.
Need more time to study, volunteer or support your whanau?
You'll have the opportunity to purchase flexi leave.
Each year, you will also get to take part in a volunteer day, to contribute to a cause or community with your team.Our commitment to LGBTQIA+ and minority communities is reflected in our culture, and we run a regular Diversity and Inclusion Forum to help ensure this continues to flourish.If you share our commitment and passion, then apply nowSeniority levelEntry levelEmployment typeFull-timeJob functionFinance and SalesIndustriesInsurance
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