Customer Contact Specialist
6 days ago
At KiwiRail, we connect New Zealanders sustainably, powering economic growth and ensuring vital freight and passenger services run smoothly.
Our mission, "Stronger Connections, Better New Zealand," highlights our dedication to sustainability and community well-being.Our people make KiwiRail exceptional.
By fostering a diverse, inclusive, and supportive workplace, we empower everyone to contribute their best.
If you're passionate about innovation and safety, we'd love to welcome you aboard.Position OverviewThe Customer Contact Specialist is a busy role, and each day you will play a part in delivering excellence in service delivery across multiple areas and channels of Interislander, including commercial vehicle customers, our retail and group booking customers, and their agents, nationally and internationally.Key ResponsibilitiesMaintaining a high level of product knowledge to assist our customers and make recommendationsResponding to and processing a wide range of enquiries, such as bookings and group and nautical milesCommunicating timetable changes, service disruptions, refunds, and letters of creditQualificationsWe're looking for talented people that are passionate about the service they provide, who thrive on a job well done and are committed to what they do.
You'll be a passionate person who genuinely enjoys working in customer service and making a customer's day even better
Your proven experience dealing with the public, ideally from a hospitality or tourist background, and ability to stay calm and polite every time, will ensure your success in this role.
Ideally, you will bring experience of working in a call centre environment.Skills RequiredExperience with a range of Microsoft software packages and a high level of comfort with technologyGreat communication skills, both verbal and written – you need to understand our customers' needsResilience - this is a resilient role; some customer queries might be challenging so you'll need to demonstrate patience, good judgement, and a positive outcomes approachExcellent problem-solving skills and a willingness to look at all possible solutions for our customersThis position involves shift work and a requirement to work Monday to Sunday on a rotating rostered basis between the hours of 7 am and 7 pm.
This includes public holidays.Nou te rourou | What's in it for you:Extensive support and ongoing trainingAccess to discounted travel, health insurance & holiday houses across NZ as part of the Staff Welfare TrustA strong Zero Harm policy to keep you safeKua rite, kia rite | Ready to Make a Difference?
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