Customer Experience Specialist

6 days ago


ManawatuWanganui, New Zealand Mitre 10 Full time

Job Summary

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We are seeking an experienced sales professional to join our team as a Service Assistant at Mitre 10 MEGA Whangarei.

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In this role, you will be responsible for delivering exceptional customer service, maintaining a high level of productivity, and contributing to the overall success of the store.

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The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to work effectively in a team.

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As a Service Assistant, you will be expected to:

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  • Provide personalized customer service, resolving queries and addressing concerns in a timely and efficient manner\
  • Upsell and cross-sell products to customers, meeting sales targets and contributing to the overall success of the store\
  • Maintain accurate records of sales, stock levels, and customer interactions\
  • Develop and maintain a thorough understanding of our products, services, and promotions to provide informed advice to customers\
  • Work closely with colleagues to achieve common goals, share knowledge, and best practices\
  • Participate in ongoing training and development to improve your skills and knowledge\
    • \

Requirements

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To be successful in this role, you will need:

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  • A minimum of 1 year's experience in sales or customer service\
  • Excellent communication and interpersonal skills\
  • A strong understanding of sales principles and techniques\
  • Ability to work effectively in a team and meet deadlines\
  • Basic computer skills and familiarity with inventory management systems\
  • A valid NZ work visa or NZ residency\
  • A willingness to learn and adapt to changing circumstances\
  • A positive attitude and enthusiasm for delivering exceptional customer service\
  • High energy levels and a strong work ethic\
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Benefits

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This role offers the opportunity to develop your sales skills, work in a dynamic and growing company, and become part of a passionate and committed team.

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As a Service Assistant, you will have access to ongoing training and development opportunities, enabling you to advance your career within the company.

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You will also enjoy a competitive salary and benefits package, including opportunities for bonuses and promotions based on performance.

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We are committed to providing a supportive and inclusive work environment that fosters growth, learning, and achievement.



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