Customer Experience Specialist
6 days ago
Job Summary
\We are seeking an experienced sales professional to join our team as a Service Assistant at Mitre 10 MEGA Whangarei.
\In this role, you will be responsible for delivering exceptional customer service, maintaining a high level of productivity, and contributing to the overall success of the store.
\The ideal candidate will have a strong background in sales, excellent communication skills, and the ability to work effectively in a team.
\As a Service Assistant, you will be expected to:
\- \
- Provide personalized customer service, resolving queries and addressing concerns in a timely and efficient manner\
- Upsell and cross-sell products to customers, meeting sales targets and contributing to the overall success of the store\
- Maintain accurate records of sales, stock levels, and customer interactions\
- Develop and maintain a thorough understanding of our products, services, and promotions to provide informed advice to customers\
- Work closely with colleagues to achieve common goals, share knowledge, and best practices\
- Participate in ongoing training and development to improve your skills and knowledge\
- \
Requirements
\To be successful in this role, you will need:
\- \
- A minimum of 1 year's experience in sales or customer service\
- Excellent communication and interpersonal skills\
- A strong understanding of sales principles and techniques\
- Ability to work effectively in a team and meet deadlines\
- Basic computer skills and familiarity with inventory management systems\
- A valid NZ work visa or NZ residency\
- A willingness to learn and adapt to changing circumstances\
- A positive attitude and enthusiasm for delivering exceptional customer service\
- High energy levels and a strong work ethic\
- \
Benefits
\This role offers the opportunity to develop your sales skills, work in a dynamic and growing company, and become part of a passionate and committed team.
\As a Service Assistant, you will have access to ongoing training and development opportunities, enabling you to advance your career within the company.
\You will also enjoy a competitive salary and benefits package, including opportunities for bonuses and promotions based on performance.
\We are committed to providing a supportive and inclusive work environment that fosters growth, learning, and achievement.
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