Hotel Night Audit

1 week ago


Auckland, New Zealand Accor Hotels Full time

Descripción de la empresa¿Quieres unirte a nuestra Heartist Family?Estamos buscando un night auditor para dar la bienvenida a nuestros huéspedes y gestionar la auditoria nocturna del hotel.Actualmente estamos en proceso de rebranding para transformarnos en el nuevo Ibis Styles Barcelona Sant Joan Despí 4* en breve.Descripción del empleo- Check-in y check-out.- Proporcionar un servicio al cliente excepcional respondiendo a sus peticiones con prontitud, eficacia y cortesía durante el registro, la salida y toda su estancia.- Tener un amplio conocimiento del hotel, incluyendo tipos de habitaciones, características y servicios relacionados, tarifas, opciones gastronómicas, etc.- Durante el turno de noche, será responsable de actividades como: ejecutar el proceso de auditoría nocturna, incluida la contabilización correcta de todos los ingresos del hotel del día, localizar y corregir discrepancias y la elaboración de un informe de auditoría nocturna completo.- Velar por la seguridad del hotel.- Anticiparse a las necesidades del día siguiente.- Mantenimiento de los procedimientos relativos a las operaciones de crédito.- Fidelizar al cliente.RequisitosToma la iniciativa de agregar una experiencia personalizada.Promueve con orgullo las instalaciones del hotel, buscando oportunidades para mejorar la estadía de un huésped a través de la venta.
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