Night Auditor

6 months ago


Auckland City, New Zealand SO Full time

**Company Description**
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. We welcome you to join us in the front row at **SO/ Auckland** and become a part of Accor's lifestyle brand collective **Ennismore**

We are currently look for a **Night Auditor to join our Front Office team** If you love being part of delivering the best guest experience, work well independently whilst maintaining collaborative team work with the other hotel departments, and a night owl where your brain works the best when the moon is out then this role is for you
**Job Description** THE ROLE**
- This role is required to work overnight from 11pm to 7.30am the next day.
- Ensure smooth and efficient running of the Hotel's overnight operation, maintaining maximum guest satisfaction and the safety and security of the property
- Effectively undertake the daily reconciliation of the Hotel’s trading, including the checking and preparation of reports and statistical information in accordance with service standards and auditing procedures during the night shift
- Maintain strict security procedures with credit and cash transactions and accounting procedures
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Maintain communication channels between Hotel guests and all Hotel departments
- Positively respond to all queries (both internal and external), redirect to departments as required
- Assist with car / hotel doors and guest luggage
- Ensure every guest interaction is handled in line with the SO values and service standards.

**Qualifications** THE PERSON**
- Previous experience in a similar role, preferably within a 5 star luxury environment
- Demonstrated experience in handling emergency situations and guest conflict
- Excellent numeracy, verbal and written communication skills
- Willingness to work weekends and public holidays as part of the job role
- Experience with Opera PMS and Micros
- High level of trust and dependability to look after the hotel and its operation during the night
- Must hold a full New Zealand drivers license

**Additional Information** SO/ Benefits**:

- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties
- Family & Friends Hotel Discounts
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)


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