Night Auditor

5 months ago

Auckland City, New Zealand IBIS BUDGET Full time

**Company Description** Join Our Night Auditor Team - Elevate Your Hospitality Career**

Are you ready to embark on a journey where superior guest service meets a dynamic night audit experience? We are on the lookout for a dedicated and reliable Full Time Night Auditor to join our exceptional team. This unique role seamlessly blends crucial hotel operations with ensuring our guests' comfort throughout the night. Join one of Auckland's leading budget friendly hotels and become part of a culture that prioritises comfort & guest satisfaction.

A night in the life of a Night Auditor consists of:

- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Attending to guest requests efficiently and effectively, constantly striving to provide Total Customer Satisfaction.
- Participating in training and development programs to enhance one’s skills and capabilities.
- Promoting and up-selling hotel facilities through strong product knowledge.
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
- Maintaining procedures in relation to credit and cash transactions and accounting documentation.
- Running the night audit process including correctly posting all hotel's revenue for the day, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately

**Qualifications** Your Nightly Mission**:

- Ensure smooth day-to-day running of front office operations during the hours of 11pm-7.30am
- Ensure a positive guest experience by handling inquiries and anticipating needs
- Meeting & greeting guests arriving late, handling check-ins and early departures
- Perform night audit process, run reports, locate & correct discrepancies, post payments & reconcile transactions
- Overseeing security, preparing hotel for the morning shift & perform hotel cleaning duties
- Assist with other tasks assigned by the Night Manager

**Experience & Skills**:

- A warm and engaging personality with big smiles
- Professional, personable with a can-do attitude
- Excellent written & verbal communication skills
- Strong attention to detail
- Experience in front office/guest services or a related role is advantageous, but not essential
- If you've navigated the night audit process before, or worked with Opera, that's a plus
- Strong computer skills, including Microsoft Office

**Additional Information** What Awaits You**:

- ** Regular Shifts**: Full Time hours with a focus on your work-life balance
- ** Excellent Pay**: Including night shift allowance.
- ** Career Growth**: Unleash your potential with our career development and training opportunities.
- ** Perks & Benefits**: Access to Accor discounted hotel rates in New Zealand & worldwide, and health insurance discounts with Southern Cross.
- ** Hospitality Passion**: We offer top-notch training for the hospitality professionals wanting to craft the art of hotels.
- ** Flexibility**: Embrace night shifts, passionate about delivering exceptional service & upholding high standards.

**_ Unleash the night. Unleash your potential_

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