Property Manager Operations

4 weeks ago

Auckland, New Zealand Unilodge Australia Pty Full time

Oversee the day to day operations, pastoral care and team management at Wellesley Apartments in Auckland CBD.Job DetailsFull Time positionCreate the place where students live and growJoin UniLodge Wellesley ApartmentsWe are seeking a Property Manager Operations to join the inaugural team at Wellesley Apartments in Auckland. If you have previous leasing and accommodation management experience in a large complex with a focus on resident wellbeing and pastoral care, then this is the role for youThis exciting full-time opportunity will commence in January 2025 in preparation for a Semester 1, 2025 opening.Duties and ResponsibilitiesManage the day-to-day operations including the provision of superior customer service, reporting, budgeting, planning, marketing and owner relations.Manage pastoral care matters and critical incidents, referring residents to community and university support networks as required.Recruit, manage and develop a team of high performing employees.Build and maintain relationships with each key stakeholder group (investors, key learning institutions and body corporate).Ongoing property management of the apartments including inspections and maintenance requests.Manage the property's financial performance.Develop, implement, foster, and manage the Residential Life Program.Be a member of the first response team and attend to critical incidents outside of office hours.What you'll need to succeedThis role is not a standard hotel leadership role and will require previous experience in a similar capacity with a focus on leadership, pastoral care and wellbeing in a youth environment. To be successful you will need to have the following experience:Previous operations management and leasing experience in the student accommodation, real estate or hospitality industry.Working experience with the Residential Tenancy Act 1986.Critical incident and pastoral care management experience is essential.Strong property management background.Previous experience with Console Property Management System would be advantageous.Highly developed interpersonal skills with the ability to problem-solve and manage conflict.A focus on service and quality with the passion to deliver outstanding experiences.Ability to provide evidence of a New Zealand Police Vetting (required).Why UniLodgeUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in every city in mainland Australian and New Zealand; and we employ a team of over 1200 staff across our business. We optimise tenancy for owners and create thriving communities.Across our workforce we have built an enviable culture of trust, engagement, collaboration, and fun. Our residents come from diverse backgrounds, and we want our teams to reflect this. Our people are the heart of our business, and their contributions are valued and celebrated. We invest in the wellbeing and professional development of our team, offering access to ongoing training and professional development, career progression, development reviews, and employee assistance program (EAP) services. We acknowledge that everyone leads unique lives, and therefore offer various leave options including study leave, parental leave entitlements, etc.Apply NowIf you're interested in working with us, please submit your application as soon as possible - outlining all the amazing qualities and skills you can bring to our team.UniLodge reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date.We are a 2024 Circle Back Initiative Employer – We commit to responding to every applicant.***All final applicants for this position will be required to provide evidence of a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
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