Front Desk Agent

4 days ago

Wellington, New Zealand Accor Hotels Full time

Company DescriptionIf you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.
We combine a multi-venue contemporary art museum, boutique hotel and a chef-driven restaurant to create a unique and welcoming opportunity.Come join our FlockJob DescriptionReports To: Front Desk Supervisor/Front Office ManagerSupervises: NoneGeneral Purpose: To provide a superior experience, the Front Desk Agent is the face and voice of 21c, involved in any and all aspects of the guest experience.
The Front Desk Agent is responsible for knowing all property services and amenities, welcoming guests, checking guests in and out, and coordinating the guest experience prior to arrival.Specific Responsibilities:Responds professionally and courteously to arriving, departing, and in-house guests by providing accurate and timely information and services.
Responds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.Greets and completes established check-in procedures for arriving guests daily, using manual and computerized methods, to ensure guests are satisfied and in rooms as requested.Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures to close guest accounts and open the room for the next sale.Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights and increase occupancy and revenue.Maintains good customer relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses, in person and on the telephone.Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.Maintains a friendly, cheerful, and courteous demeanor at all times.Processes all guest mail, messages, and faxes received, sorting, notifying, and distributing to guests to ensure the information is received by the guests in the most timely and accurate method possible.Stays up to date on gift shop merchandise, provides guests with information, and processes gift shop sales.Relays art exhibition information to guests.Contributes and maintains established information and communications sources such as department and front desk logbooks to enhance department communications and operations.Provides assistance to other employees and departments to contribute to the best overall performance of the department and the hotel.Performs other duties as assigned, requested, or deemed necessary by management.QualificationsKnows standard cash handling procedures and knowledge of computerized cash register systems.Must be fluent in English.Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and communicate verbally and in writing.Must be able to use tact and understanding when dealing with various customer service problems, including stressful and highly emotional situations.Must be highly organized and able to pay attention to minute written and verbal details, mainly when performing multiple tasks.Standard office equipment includes but is not limited to telephone, copier, cash register, PC, fax machine, and PBX machine.Must pass a background check.Education/Formal TrainingHigh School diploma or equivalentExperienceMust have experience dealing directly with the public and acquired general knowledge of basic customer service skills.Additional Information21c Museum Hotels is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic.
The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm
#J-18808-Ljbffr

  • Front Desk

    3 days ago

    Wellington City, New Zealand Emprego NZ Full time

    Front desk. Taking order and serving.

  • IT Helpdesk Agent

    3 days ago

    Wellington, Wellington, New Zealand Ntt Data Full time

    **Job Summary**We are seeking a highly motivated and experienced Service Desk Agent to join our Managed Services team. The successful candidate will be responsible for providing excellent customer service and resolving technical issues in a timely manner.**Responsibilities:**Take incoming calls, chat requests, or tickets, and manage Mailboxes to handle...

  • Ms Service Desk

    2 days ago

    Wellington, New Zealand NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Reception and Front Desk Coordinator

    3 days ago

    Wellington, Wellington, New Zealand Gilmer Apartment Hotel Full time

    Job SummaryWe are seeking a highly motivated and organized individual to join our team as a Receptionist at Gilmer Apartment Hotel. The successful candidate will possess excellent communication and organizational skills, with the ability to work well under pressure and handle multiple tasks simultaneously.Key ResponsibilitiesProvide exceptional customer...

  • Guest Service Agent

    19 hours ago

    Wellington, New Zealand Primeproperty Group Full time

    Hotel Waterloo and Backpackers are now seeking a part-time Guest Service Agent (Receptionist) to join our friendly and dynamic Front Office Department.This is a fantastic opportunity for the right person who is career-focused and wishes to join this success-driven Hotel and Backpackers.Hotel Waterloo and Backpackers is located in one of the most central...

  • Front Desk Supervisor

    2 days ago

    Wellington, Wellington, New Zealand Ibis Full time

    About the RoleWe are looking for a skilled and proactive Front Office Team Leader to oversee daily front office operations. The successful candidate will have at least 6-12 months of experience in front office operations, preferably at a supervisory level.

  • Ms Service Desk

    4 days ago

    Wellington, New Zealand Ntt Data Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day at NTT DATAThe...

  • Senior Agent: Ms Service Desk

    1 week ago

    Wellington City, New Zealand NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Delivery Agent

    3 days ago

    Wellington City, New Zealand NZ Post Full time

    Delivery Agent, On Call - Seaview Branch - On Call as and when required - 7am - 3pm MOnday to Saturday - Drive a Paxster (e-vehicle) Once known as the ‘Postie', the new world of mail and parcel delivery means that as a Delivery Agent you are the “go to” person for customers on your round, answering questions and resolving or escalating issues. Our...

  • Front Office Team Leader

    1 week ago

    Wellington City, New Zealand Accor HQ Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    5 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    3 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Front Office Team Leader

    2 days ago

    Wellington City, New Zealand IBIS Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Front Office Team Leader

    2 days ago

    Wellington City, New Zealand Novotel Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! **Job Description**: Provide guests with friendly and efficient service related to arrival, departure and any guest queries. Key...

  • Front Office Team Leader

    1 week ago

    Wellington City, New Zealand ibis Wellington Full time

    Company Description Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties! Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches...

  • Service Desk Support Analyst

    5 days ago

    Wellington, New Zealand Capital & Coast District Health Board Full time

    **_Nau mai, haere mai ki Te Whatu Ora - Capital, Coast & Hutt Valley District_** Location: Wellington Regional Hospital or Wairarapa Hospital Service: ICT Service Desk Contract: Permanent, full-time **Salary**: $50,000 - $65,000 **Kōrero mō te tūranga - About the role** Great place to Learn and Grow in an ICT environment. You will be joining a...

  • Front Office Agent

    7 days ago

    Wellington, New Zealand Accor Hotels Full time

    Company DescriptionFree your full potential.When you enter our hotel, a world of opportunity is open to you.Whatever your career aspirations, however you wish to evolve your role, you can pursue your passion here.Every day you can learn something different, with training and support from the experienced people around you.And when you are ready for a new...

  • Front Office Team Leader

    1 week ago

    Wellington City, New Zealand Ibis Wellington Full time

    Provide guests with friendly and efficient service related to arrival, departure and any guest queries. **Key Duties** - Must have a thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations. - Must have strong understanding of the functions of each...

  • Agent: Ms Service Desk

    4 days ago

    Wellington City, New Zealand NTT Ltd Full time

    At NTT we believe that by using innovative technology we can solve global challenges and create a world that is sustainable and secure. We are looking for curious people, from diverse backgrounds, that are keen to work in a fast-paced and agile environment. At NTT we trust our employees to do the right thing, even when no one is watching, which is why we...

  • Guest Service Agent Intercontinental Wellington

    2 days ago

    Wellington City, New Zealand IHG Full time

    **About us** - Be a part of our supportive & close-knit team! - Free duty meals and laundered uniform - Opportunity to grow and develop with a global company As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insights, our...