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Digital Customer Renewal Executive

1 week ago

Queenstown, New Zealand Sap Full time

JOB OVERVIEWOur Customer Success organization serves as a focal point for our customers to achieve success with Concur.
As a Digital Customer Renewal Executive, you will be responsible for the sales and renewal of a large portfolio of accounts in the lower segment.
In this role, you will spend your days partnering with our Enterprise customers to provide strategic recommendations around their growth and expansion plans with Concur.A DIGITAL CUSTOMER RENEWAL EXECUTIVE WILL:Serve as a focal point for customers for their growth and expansion needsDevelop and execute sales strategies based on clients' needsExecute pricing strategies and sales contractsServe as a trusted advisor to clients to highlight Concur services that solve their pain points and drive customer value realizationBuild and maintain relationships with key decision-makers, ensuring successful solution deployment and customer satisfactionWork in partnership with the Customer Success Partner to identify upsell and cross-sell opportunities, and support delivery of add-on revenue goalsContribute to organizational growth projectsMaintain a clean book of business, ensuring data integrity for the businessMeet & achieve account retention, pipeline building, and revenue goalsBe a client advocate and a voice of reason as you cross-collaborate across internal teamsSkills & Qualifications:Account management or sales experience in managing and growing a large portfolio of existing global companiesExperience managing high volume sales engagements with clientsProven ability to work with virtual/social tools to engage with customersAbility to uncover how a customer defines success and align that vision with Concur's delivery of value to create long-term mutual partnershipsProven track record of exceeding retention and revenue targetsHighly structured approach with strong collaboration, communication, and problem-solving skills – ability to handle issue resolution and navigate customersUnderstanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions in solving customer business problemsStrong business acumen and ability to drive a value-based conversationAnticipate, identify, and meet your customers' needsMotivate and mobilize customers and cross-functional partners through collaboration and clear communicationUncover opportunity through analysis, inquisitiveness, and a deep understanding of your customer's business including initiatives and drivers and aligning those to solutionsThrive in a fast-paced and evolving environmentPosition Requirements:Experience in an Account Management or Sales roleProficient in written and spoken English and KoreanExtensive experience in handling Korean customersEnterprise Software & SaaS industry experience preferredA strong team player, can work collaboratively across multiple teamsStrong written and verbal communication skills, including negotiating skillsPassionate with a can-do attitudeStrong problem-solving skills.
Aptitude to assess a situation, define key objectives, make recommendations, and execute on action plans
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