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Assistant Manager-Butlers

1 month ago

Auckland, New Zealand Accor Hotels Full time

Company DescriptionRaffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.Job PurposeThis position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.Key InteractionsInternallyCatering SalesEngineeringFinanceF&BHousekeepingITKitchenPurchasingReservationsSales & MarketingSecurityTalent & CultureExternallyGuestsVisitorsSuppliersVendorsPrimary ResponsibilitiesButler OperationsSupervise Butler Supervisors and Butlers on dutyMaintain the quality and consistency of standard and train the Butlers on improvement areasConcentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler HotlineIncrease guest interaction and drive the Trust you score of the propertyAssist the Head Butler in achieving the KPI of the departmentEnsure that all suites and rooms blocked for arrival are prepared on time prior to guest arrivalCompile and record guest preferences, likes and dislikes, and track it in preference sheetEnsure through effective supervision that all services offered are always available, and provide alternativesCoordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfactionPromote hotel facilities, services and product to the targeted guest groupAssist Head Butler to resolve any issuesMeet and welcome most of the guests personallyInteract with guests to ascertain preferences, dislikes and overall experiences at Raffles UdaipurRegularly inspect the quality of service provided by all Butlers, ensuring all services are delivered according to standardShare with Head Butler any complaints, guest comments and problemsTake appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)Assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and responsive service to the guestsMaintain appropriate knowledge about local area, events happening in Udaipur & around the worldSupervise butler pantriesCheck on the in-room dining, reception & concierge stock flowAssist Head Butler for Operating Equipment inventoryCheck Butler's grooming in accordance with hotel standardWork closely with Housekeeping to ensure correct room status at all timesHandle any DND room within 24 hoursLog security incidents and accidents in accordance with hotel policies and proceduresEnsure all guests are treated in an efficient and courteous manner, applying all Raffles & Accor standardsSupport the implementation of Raffles core valuesTeam ManagementProvide department orientation and training of the hotel service standards, procedures and programsConstantly monitor team members' appearance, attitude and degree of professionalismMotivate and provide a work environment which brings out the best in team membersOther ResponsibilitiesMaintain complete knowledge of all food & beverage services, outlets and hotel services/featuresBe fully conversant with hotel fire & life safety/emergency proceduresAttend all briefings, meetings and trainings as assigned by managementReport for duty on time wearing clean and complete uniform at all timesMaintain a high standard of personal appearance and hygiene at all timesPerform other reasonable duties assigned by the Management of the HotelQualificationsDiploma in Tourism / Hospitality ManagementMinimum 2 years of relevant experience in a similar capacityExcellent reading, writing and oral proficiency in English languageAbility to speak other languages and basic understanding of local languages will be an advantageGood working knowledge of MS Excel, Word, & PowerPointAdditional InformationAn opportunity to be with the world's preferred hospitality companyCaptivating and rewarding experience working alongside passionate professionalsRange of exclusive Heartist BenefitsDevelop your talent through learning programs by Academy Accor
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