Assistant Manager-Butlers

4 weeks ago

Auckland, New Zealand Accor Hotels Full time

Company Description Raffles Udaipur, your private oasis.
A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.
Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay.
Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Purpose This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.
Key Interactions Internally Catering Sales Engineering Finance F&B Housekeeping IT Kitchen Purchasing Reservations Sales & Marketing Security Talent & Culture Externally Guests Visitors Suppliers Vendors Primary Responsibilities Butler Operations Supervise Butler Supervisors and Butlers on duty Maintain the quality and consistency of standard and train the Butlers on improvement areas Concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline Increase guest interaction and drive the Trust you score of the property Assist the Head Butler in achieving the KPI of the department Ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival Compile and record guest preferences, likes and dislikes, and track it in preference sheet Ensure through effective supervision that all services offered are always available, and provide alternatives Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction Promote hotel facilities, services and product to the targeted guest group Assist Head Butler to resolve any issues Meet and welcome most of the guests personally Interact with guests to ascertain preferences, dislikes and overall experiences at Raffles Udaipur Regularly inspect the quality of service provided by all Butlers, ensuring all services are delivered according to standard Share with Head Butler any complaints, guest comments and problems Take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry) Assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and responsive service to the guests Maintain appropriate knowledge about local area, events happening in Udaipur & around the world Supervise butler pantries Check on the in-room dining, reception & concierge stock flow Assist Head Butler for Operating Equipment inventory Check Butler's grooming in accordance with hotel standard Work closely with Housekeeping to ensure correct room status at all times Handle any DND room within 24 hours Log security incidents and accidents in accordance with hotel policies and procedures Ensure all guests are treated in an efficient and courteous manner, applying all Raffles & Accor standards Support the implementation of Raffles core values Team Management Provide department orientation and training of the hotel service standards, procedures and programs Constantly monitor team members' appearance, attitude and degree of professionalism Motivate and provide a work environment which brings out the best in team members Other Responsibilities Maintain complete knowledge of all food & beverage services, outlets and hotel services/features Be fully conversant with hotel fire & life safety/emergency procedures Attend all briefings, meetings and trainings as assigned by management Report for duty on time wearing clean and complete uniform at all times Maintain a high standard of personal appearance and hygiene at all times Perform other reasonable duties assigned by the Management of the Hotel Qualifications Diploma in Tourism / Hospitality Management Minimum 2 years of relevant experience in a similar capacity Excellent reading, writing and oral proficiency in English language Ability to speak other languages and basic understanding of local languages will be an advantage Good working knowledge of MS Excel, Word, & PowerPoint Additional Information An opportunity to be with the world's preferred hospitality company Captivating and rewarding experience working alongside passionate professionals Range of exclusive Heartist Benefits Develop your talent through learning programs by Academy Accor #J-18808-Ljbffr

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