Assistant Manager-Butlers

4 weeks ago

Auckland, New Zealand Accor Hotels Full time

Company Description
Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Purpose
This position is responsible for the supervision of the smooth and efficient daily operation of the Butler Services and ensures that all guests and visitors receive an optimum level of service and care at all times.
Key Interactions
Internally
Catering Sales
Engineering
Finance
F&B
Housekeeping
IT
Kitchen
Purchasing
Reservations
Sales & Marketing
Security
Talent & Culture
Externally
Guests
Visitors
Suppliers
Vendors
Primary Responsibilities
Butler Operations
Supervise Butler Supervisors and Butlers on duty
Maintain the quality and consistency of standard and train the Butlers on improvement areas
Concentrate supervision on Floor Butlers, Reception Butler, Private Dining Butler and Butler Hotline
Increase guest interaction and drive the Trust you score of the property
Assist the Head Butler in achieving the KPI of the department
Ensure that all suites and rooms blocked for arrival are prepared on time prior to guest arrival
Compile and record guest preferences, likes and dislikes, and track it in preference sheet
Ensure through effective supervision that all services offered are always available, and provide alternatives
Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
Promote hotel facilities, services and product to the targeted guest group
Assist Head Butler to resolve any issues
Meet and welcome most of the guests personally
Interact with guests to ascertain preferences, dislikes and overall experiences at Raffles Udaipur
Regularly inspect the quality of service provided by all Butlers, ensuring all services are delivered according to standard
Share with Head Butler any complaints, guest comments and problems
Take appropriate action to resolve guests complaints (Housekeeping, Butlers, Front Desk, Concierge and Laundry)
Assist Front Office Department, Housekeeping Department and Food & Beverage Department for any basic requests to give quick and responsive service to the guests
Maintain appropriate knowledge about local area, events happening in Udaipur & around the world
Supervise butler pantries
Check on the in-room dining, reception & concierge stock flow
Assist Head Butler for Operating Equipment inventory
Check Butler's grooming in accordance with hotel standard
Work closely with Housekeeping to ensure correct room status at all times
Handle any DND room within 24 hours
Log security incidents and accidents in accordance with hotel policies and procedures
Ensure all guests are treated in an efficient and courteous manner, applying all Raffles & Accor standards
Support the implementation of Raffles core values
Team Management
Provide department orientation and training of the hotel service standards, procedures and programs
Constantly monitor team members' appearance, attitude and degree of professionalism
Motivate and provide a work environment which brings out the best in team members
Other Responsibilities
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel
Qualifications
Diploma in Tourism / Hospitality Management
Minimum 2 years of relevant experience in a similar capacity
Excellent reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
Good working knowledge of MS Excel, Word, & PowerPoint
Additional Information
An opportunity to be with the world's preferred hospitality company
Captivating and rewarding experience working alongside passionate professionals
Range of exclusive Heartist Benefits
Develop your talent through learning programs by Academy Accor

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