Raffles Butler

4 weeks ago

Auckland, New Zealand Accor Hotels Full time

Company Description Raffles Udaipur, your private oasis.
A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.
Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay.
Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.
Job Description What you will be doing: Coordinate with HK to pre-block rooms Verify that guests are pre-keyed and registered, depending on status Confirm signature services in advance of the stay Coordinate meet and greets with senior leaders if appropriate Prepare and share executive debriefs to all arrivals.
Connect with guests at check-in and escort the guests to their rooms.
Thoroughly understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.
Must be sales-minded.
Present options and alternatives to guests and offer assistance in making choices.
Know room locations, types of rooms available, and room rates.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Maintain guest room key storage, and supervise access to safe deposit boxes.
Perform cashier-related functions like posting charges to guest accounts, raising paid outs, currency exchange.
Process guest check-outs.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
Qualifications Your experience and skills include: Minimum 2 years of Butler experience from Luxury background Strong communication skills Ability to focus attention on guest needs, remaining calm and courteous at all times Strong interpersonal and problem-solving abilities Ability to work well under pressure in a fast-paced environment Ability to work cohesively and collaboratively as part of a team #J-18808-Ljbffr

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