Lead Helpdesk Analyst

4 weeks ago


Auckland, New Zealand Turners Automotive Group Full time

Help Desk & IT Support (Information & Communication Technology) As a Lead Helpdesk Analyst, you'll be part of a team that's dedicated to creating a fantastic experience across our group of companies. What you will do: Providing First and Second level support to internal and external customers Maintain excellent customer service for all support queries and adhere to all service management principles Develop and enhance process flows and support processes Provide ad-hoc support and cover for the Team Leader Support users with training, advice and self-help content Assign or escalate support requests as needed Assisting with the implementation and changes to computer and communication hardware throughout the company What you will bring: 4+ years IT Helpdesk experience in a medium/large organization - delivering to local & remote users/ sites ITIL 4 Foundation Accreditation Entra/AD experience Excellent communication skills & proven ability to engage with internal users, technology teams, & vendors in a constructive & collaborative style Time Management and organization skills A can-do problem-solving attitude A passion to provide exceptional service for our users by resolving issues and fulfilling service requests What we offer: Handy Central Park location which is a walking distance to Ellerslie town centre & train station Your birthday off on us A company bonus scheme Free Will & Life Insurance A fantastic employee referral program Annual employee share offer Complimentary fresh fruit and coffee machines Friday drinks with onsite pool table & table tennis Genuine opportunities for career development & ongoing training support Turners is an equal opportunities employer that encourages diversity in the workplace. #J-18808-Ljbffr


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