Helpdesk Analyst

2 weeks ago

Auckland City, New Zealand NZ Blood Service (NZBS) Full time

Auckland based
- Permanent, full time

Have you ever wanted a job where you can make a difference not only for the people you work with, but also for the wider New Zealand community?

**About New Zealand Blood and Organ Service**

New Zealand Blood and Organ Service (NZBS) has sole responsibility for collecting, processing and distributing blood in New Zealand. Through the generosity of our donors, we are able to help save lives through our blood, blood products and other services. At the end of the day, you know that you've contributed in some way to making a difference in someone's life.

Our shared values are at the heart of our organisation's culture and guide our behaviour each and every day. They inspire us, motivate us and drive us to provide the very best service to the New Zealand public.

Our Values live in the everyday interactions of our people.

**About the role**

Working as a Help Desk Analyst, you will be the first point of contact providing IT support to NZBS users around the country. You will be supporting a range of different IT solutions which often are critical to business operations. Your focus will be ensuring that our solutions work day-to-day. From time to time, you will also be involved in infrastructure improvement projects.

**Responsibilities include**:

- Remote support of 900+ staff across New Zealand from standard office apps to specialised Lab equipment and processes.
- First level technical troubleshooting of issues and logging correct and relevant information in our ticketing system.
- Assigning incoming tickets to appropriate teams
- Maintaining system related documentation.
- Some system administration, i.e., creation/disabling user accounts

**About you**
- Sound knowledge of Windows OS, Microsoft Office 365 and Teams
- Sound understanding in PC hardware, remote computing, networking, telephony, printing, and security concepts
- Strong problem-solving and troubleshooting skills, able to ask the right the questions
- Strong verbal and written communication
- Able to self-manage workload and responsibilities
- Able to identify priorities and escalate when needed.

**Benefits to you**
- Highly collaborative environment
- Emphasis on upskilling and training
- Exposure to cutting edge technology in both IS and clinical fields
- Be a part of real life-saving initiatives.

**Sounds like you?**

If you are a self-motivated and enthusiastic team-player with strong technical IT skills, we would love to hear from you.

**Come and make a difference with NZBS

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