Support Centre Consultant

4 weeks ago

Auckland, New Zealand Fisher & Paykel Appliances Full time

The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people – these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous and curious. As a team we take a collaborative approach and have a working environment where all ideas are heard, evaluated and tested against our leading goal - to be the world's most human-centred appliance brand. That's where you come in… This is a great opportunity for an Experienced Customer Service Representative to join our Delivery Management team. As part of our dedicated team, you will be managing our day-to-day bookings and scheduling of our Delivery Management teams for New Zealand and Australia. Day to day you will be ensuring there are no surprises for our customers – keeping them informed if something changes. As well as the end consumer, key to the role is communication with Delivery Drivers/Warehouse/Customer Care Centre/Technical Representatives/Technicians to ensure bookings are allocated and that the entire process runs smoothly. You will engage with customers prior to their delivery to secure necessary details, ensuring our drivers deliver unmatched quality service. This is a Permanent Full-Time opportunity 40 hours a weekWorking remotely from anywhere in New ZealandRoster based work patternWeek 1 and Week 3: Tue to Sat 10:30am to 7:00pmWeek 2 and Week 4: Mon to Fri 10:30am to 7:00pm To be successful in this role, you will have: A strong track record in customer serviceA great attitude with excellent communication skills to listen to the needs of the customersHigh attention to detail to organise the daily deliveriesEffective communication skills liaising with internal departments to get the job complete on timeStrong organisational skillsHave a proactive approach to customer service – no surprises – customer knows what to expect What we offer: Exposure to a global market, excellent personal development, growth, and progression opportunities within our global business. Generous product discounts for yourself, friends & family. Membership to our superannuation scheme. Access to our leading Whanau/Family leave offering. A fun, supportive and down-to-earth working environment. Coupled with great leadership and backed by a world leading heritage brand that is consistently ranked as one of New Zealand's most Trusted Brands… year after year. Fisher & Paykel is about collaboration, delivering what we promise, and aspiring to be the best. Design the next part of your story and Apply Now If this sounds like what you are wanting for your next step, submit your application today for this role #LI-AS1 Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
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