Customer Success Manager
4 weeks ago
Full time Add expected salary to your profile for insights Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes, businesses, and commercial enterprises. If you're passionate about security and want to be part of a team that makes a difference, we have an exciting opportunity for you. Based in our Auckland Office the Customer Success Manager will be responsible for setting the standards and providing an excellent customer service 24/7 while also growing and developing their direct reports (team leaders) as well as operators. Are you passionate about training, coaching, and helping your team to improve? Are you an analytical thinker who can ask the right questions to investigate and solve problems? Can you remain calm and display empathy when interacting with people in stressful situations, both over the phone and in person? Are you interested in developing your skills as a leader? Then you may be who we're looking for.Our Customer Success team is responsible for providing 24/7 on-site support to our call center Operators who provide a diverse range of services to our customers. Your responsibilities will include:Setting the KPIs and strategic direction for your teamCoaching and mentoring 5-8 team leadersAssessing call quality through call observations and coachingAssisting Operators with their queriesInvestigating and resolving customer complaints in a professional and empathetic mannerForecasting staffing needs and finding cover as requiredAssisting with recruitment and training for new OperatorsDesign, develop and implement improvements to the centerResponds promptly to customer inquiries via phone and e-mailManage all escalation priority issues Follow up on customer interactions to ensure satisfactionAs part of the leadership team, the Customer Success Manager role has been designed to provide multiple development opportunities for the successful candidate.. If you have experience with:Call center managementPeer coaching or leadershipWorking adaptably, collaboratively and effectivelyStrong written and verbal communicationUsing a variety of apps and technologyWhat is in it for you?Very competitive remunerationOpportunity to join an industry leader that is constantly expandingFree car parkBecome part of a supportive team environment Your application will include the following questions: Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a Customer Success Manager? Do you have customer service experience? What's your expected annual base salary? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. What can I earn as a Customer Success Manager
#J-18808-Ljbffr
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Adt Security Full timeFull timeAdd expected salary to your profile for insightsLooking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes,...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Adt Security Full timeFull time Add expected salary to your profile for insights Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Pst.Ag Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Pst.Ag Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Pst.Ag Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
1 month ago
Auckland, New Zealand Pst.Ag Full timeKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
2 months ago
Auckland, New Zealand PST.AG Full timeKey Responsibilities Develop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations. Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success Manager Recruiting good people and training them to be brilliant is one of Lancom Technology's superpowers.? Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and...
-
Customer Success Manager
1 month ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success Manager Recruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...
-
Customer Success Manager
6 months ago
Auckland City, New Zealand Auror Full timeDescription About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success ManagerRecruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success Manager Recruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident.Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Lancom Technology Full timeCustomer Success ManagerRecruiting good people and training them to be brilliant is one of LANcom Technology's superpowers.Our company culture is built around talent, continuous learning, perseverance, curiosity and being humbly confident. Our core focus is to bring leverage to businesses by delivering technology solutions that drive innovation and increase...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Adt Security Full timeAbout us Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes, businesses, and commercial enterprises. If...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Adt Security Full timeAbout us Looking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes, businesses, and commercial enterprises. If...
-
Customer Success Manager
2 months ago
Auckland, New Zealand Adt Security Full timeFull timeLooking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes, businesses, and commercial enterprises. If...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Adt Security Full timeFull timeLooking to join a company with a legacy of trust and a leading presence in the security industry? Look no further! With over a century of expertise, ADT Security is a name you can rely on. As the largest electronic security company in Australasia, we safeguard over a hundred thousand residential homes, businesses, and commercial enterprises. If...
-
Customer Success Manager
2 weeks ago
Auckland, New Zealand Termius Full timeAbout Termius Termius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration...
-
Customer Success Manager
2 weeks ago
Auckland, New Zealand Termius Full timeAbout TermiusTermius is redefining how engineers interact with remote systems. Millions of engineers and thousands of companies rely on Termius worldwide.While AI has transformed modern IDEs, a terminal stays the same inefficient technology since the 1970s. As a leading cross-platform SSH client, our mission is to boost productivity and foster collaboration...
-
Customer Success Manager
4 weeks ago
Auckland, New Zealand Parkable Full timeJoin Parkable as a Customer Success Manager Extraordinaire! We have an awesome opportunity for someone to join our team on a fixed-term basis while one of our incredible teammates heads off on a new parenting adventure. You will be responsible for overseeing software and hardware implementation projects, guiding clients through seamless onboarding processes,...
