Customer Service Lead

2 weeks ago


Auckland, Auckland, New Zealand Team Recruitment Full time

Customer Service Lead – PM Shift This role isn't for just anyone.
We're looking for a standout performer.
If you're a high-achieving, solutions-driven customer service professional with proven leadership experience in the food or manufacturing industry, this could be the career move you've been waiting for.

What You'll Be Doing:Owning the PM shift (3pm – 11pm) – Taking over from the daytime team to maintain flawless service levels.Leading a team of three – Motivating, coaching, and setting the standard for excellence.Driving order fulfilment – Fast, accurate, and always ahead of the curve.Enhancing systems & reporting – You'll be working with Salesforce and integrated automations.Raising the bar – Seeking and implementing improvements to elevate customer service.Who We're Looking For: Industry Expert – You've thrived in a fast-paced food or manufacturing environment.
Customer-Centric & Solution-Driven – When stock is out, you find alternatives, not excuses.
Deadline-Oriented & High-Performing – You handle pressure like a pro.
Tech-Savvy & Fast on Systems – Speed and accuracy are second nature to you.
A Natural Leader – You motivate, inspire, and push for excellence in your team.

What You'll Get:
Work in a premium food distribution company with modern offices & a high-spec commercial kitchen.
Be part of a supportive, diverse, and inclusive culture (think catered celebrations & community initiatives).
Work with approachable decision-makers who invest in their people.
A role that's challenging, rewarding, and built for a true high performer.

Non-Negotiables: References required – We'll be speaking with your most recent employers to confirm your track record.
PM shift commitment – This schedule must align with your lifestyle.
Full driver's license – Essential for safe evening travel.

Ready to take on a leadership role where you'll truly make an impact? Apply now and show us what makes you exceptional.
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