Customer Service Retail Lead

4 days ago


Auckland, Auckland, New Zealand SPCA Auckland Full time
Lead Our Op Shop Team
At SPCA Auckland, we're seeking a dynamic and passionate leader to oversee our Henderson Op Shop. This full-time position offers a unique opportunity to make a difference in the lives of animals in need.

About the Role
We're looking for someone who can inspire and motivate our volunteer team to deliver exceptional customer service and retail operations. Your key responsibilities will include:
1. Leading and guiding our dedicated volunteer team to achieve outstanding results.
2. Recruiting, training, and supporting volunteers to ensure smooth daily operations.
3. Processing donations efficiently and maintaining a consistent flow of high-quality goods.
4. Utilizing social media to engage with and grow our local community presence.
5. Providing leadership that prioritizes team success and delivers an exceptional shopping experience.
6. Ensuring our retail store meets the highest standards of visual merchandising, stock quality, and pricing in line with SPCA guidelines.

About You
To be successful in this role, you'll need to have a proven track record in retail leadership, with a passion for animal welfare. You should be able to thrive in a dynamic environment, lead by example, and take pride in providing an exceptional shopping experience while managing a dedicated volunteer team. The ideal candidate will possess:
1. Strong retail leadership experience, preferably in second-hand retail.
2. Excellent visual merchandising and shop presentation skills.
3. Proven ability to recruit, train, coach, and lead a high-performing team.
4. Outstanding communication and customer service abilities.
5. Proficiency in MS Office and POS systems.
6. Strong organizational and time management skills.

Benefits
We offer a range of benefits to support your well-being and career growth, including:
1. Paid day off on your birthday and free on-site parking.
2. A rewarding, challenging role with consistent support and opportunities to learn.
3. Opportunities to contribute fresh ideas to enhance the store and community projects.
4. Being part of a team that's passionate about making a positive impact on the welfare of animals in New Zealand.

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