Manager Customer Engagement

6 days ago

Wellington, New Zealand New Zealand Intelligence Community (Nzic) Full time

Join our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people.
At the Government Communications Security Bureau (GCSB) | Te Tira Tiaki, our mission is to protect and enhance Aotearoa New Zealand's security and wellbeing.
We provide Signals Intelligence and Cyber Security and resilience to organisations of national significance to successfully navigate in an unpredictable world.
Why work for us
Alongside getting to work with our talented people, we also offer a range of comprehensive benefits which include:

Medical Insurance and Vision Care packages
Enhanced employer contributions to your Kiwisaver
Generous Leave benefits, including additional paid days off and enhanced sick and parental leave
Childcare allowance for your preschoolers
Onsite free gym
Opportunities for personal and professional growth and career pathways across the intelligence community
Flexible working options, and great work-life balance (office-based)

The role
If you are passionate about customer engagement and thrive on the challenge of leading people through business change, the Government Communications Security Bureau (GCSB) is looking for an experienced, effective manager to lead several multi-discipline teams delivering crucial services to customers.
Key responsibilities
The Manager Customer Engagement leads several multi-discipline teams delivering crucial services to customers in three key areas:

Provision of 24/7 intelligence watch and warn services
Services and advise on the dissemination and use of Signals Intelligence
Intelligence Customer Centre dissemination of intelligence and provision of customer services

The first two of these are GCSB functions, while responsibility for the joint Intelligence Customer Centre is managed on behalf of three agencies: GCSB, NZSIS and the National Assessments Bureau (NAB) in DPMC.
Who we're looking for

Experience in leading highly performing teams and delivering results through others
Significant experience in Signals Intelligence operations management or expert roles and/or significant experience in national security risks and the production and/or use of intelligence in this context
A sound understanding of Signals Intelligence policies, standards, and practices as they relate to the protection, dissemination, and use of intelligence
A good understanding of national security matters, the National Security system, and the role of GCSB, NZSIS and NAB in the National Security system
A strong customer focus and demonstrated competence in customer relationship management
Strategic planning skills, and the ability to create and implement ambitious but credible work programmes, and to work cooperatively with others to deliver them
Attention to detail and a commitment to accuracy

This role will require you to draw on your excellent relationship management skills, sound judgement, and flexibility to implement solutions to complex problems.
Before you apply
Working within our unique environment means we have to ensure you're eligible for employment.
Have been a New Zealand Citizen for at least 10 years
OR Hold a current NZ Residency Class Visa and ideally have been a citizen of the UK, USA, Canada or Australia for at least 10 years
Be eligible to obtain a Top Secret Special (TSS) security clearance
Ordinarily, this means you'll have a 15 year checkable background in countries NZSIS Vetting can make meaningful and reliable checks.
The NZIC treats all applications for employment in the strictest confidence and we expect that you maintain a similar level of confidentiality during the recruitment process and throughout your career.
Salary Band J $142,093 (90%) - $181,564(115%)Midpoint of the salary range (100%) reflects full competence in the role
Closes on 20 Jan 2025 09:00
Work type(s) Permanent full-time
Job level(s) Management
Expertise Customer Service, Management, Security & Intelligence
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