Manager Customer Engagement

1 week ago

Wellington, New Zealand New Zealand Government Full time

Manager Customer Engagement at Government Communications Security Bureau, WellingtonJoin our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people.At the Government Communications Security Bureau (GCSB) | Te Tira Tiaki, our mission is to protect and enhance Aotearoa New Zealand's security and wellbeing. We provide Signals Intelligence and Cyber Security and resilience to organisations of national significance to successfully navigate in an unpredictable world.Why work for usMedical Insurance and Vision Care packagesEnhanced employer contributions to your KiwisaverGenerous Leave benefits, including additional paid days off and enhanced sick and parental leaveChildcare allowance for your preschoolersOnsite free gymOpportunities for personal and professional growth and career pathways across the intelligence communityFlexible working options, and great work-life balance (office-based)The roleIf you are passionate about customer engagement and thrive on the challenge of leading people through business change, the Government Communications Security Bureau (GCSB) is looking for an experienced, effective manager to lead several multi-discipline teams delivering crucial services to customers.Key responsibilitiesLead several multi-discipline teams delivering crucial services to customers in three key areas:Provision of 24/7 intelligence watch and warn servicesServices and advise on the dissemination and use of Signals IntelligenceIntelligence Customer Centre dissemination of intelligence and provision of customer servicesWho we're looking forExperience in leading highly performing teams and delivering results through othersSignificant experience in Signals Intelligence operations management or expert roles and/or significant experience in national security risks and the production and/or use of intelligence in this contextA sound understanding of Signals Intelligence policies, standards, and practices as they relate to the protection, dissemination, and use of intelligenceA good understanding of national security matters, the National Security system, and the role of GCSB, NZSIS and NAB in the National Security systemA strong customer focus and demonstrated competence in customer relationship managementStrategic planning skills, and the ability to create and implement ambitious but credible work programmes, and to work cooperatively with others to deliver themAttention to detail and a commitment to accuracyThis role will require you to draw on your excellent relationship management skills, sound judgement, and flexibility to implement solutions to complex problems.Before you applyWorking within our unique environment means we have to ensure you're eligible for employment. You must:Have been a New Zealand Citizen for at least 10 yearsOR Hold a current NZ Residency Class Visa and ideally have been a citizen of the UK, USA, Canada or Australia for at least 10 yearsBe eligible to obtain a Top Secret Special (TSS) security clearanceOrdinarily, this means you'll have a 15 year checkable background in countries NZSIS Vetting can make meaningful and reliable checks.The NZIC treats all applications for employment in the strictest confidence and we expect that you maintain a similar level of confidentiality during the recruitment process and throughout your career.Employer: Government Communications Security BureauNote: You may be redirected to the employer's careers website.
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