Manager Customer Engagement

2 days ago


Wellington City, New Zealand New Zealand Government Full time

_Join our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people._

At the Government Communications Security Bureau (GCSB) | Te Tira Tiaki, our mission is to protect and enhance Aotearoa New Zealand's security and wellbeing. We provide Signals Intelligence and Cyber Security and resilience to organisations of national significance to successfully navigate in an unpredictable world.

**Why work for us**

Alongside getting to work with our talented people, we also offer a range of comprehensive benefits which include:

- Medical Insurance and Vision Care packages
- Enhanced employer contributions to your Kiwisaver
- Generous Leave benefits, including additional paid days off and enhanced sick and parental leave
- Childcare allowance for your preschoolers
- Onsite free gym
- Opportunities for personal and professional growth and career pathways across the intelligence community
- Flexible working options, and great work-life balance (office-based)

**The role**
- Are you passionate about customer engagement?
- Do you thrive on the challenge of leading people through business change?
- Are you looking for a leadership role at the forefront of delivery of intelligence services that enhance New Zealand's national security?

If this sounds like the opportunity you've been seeking, the Government Communications Security Bureau (GCSB) is looking for an experienced, effective manager to lead several multi-discipline teams delivering crucial services to customers.

**Key responsibilities**

The Manager Customer Engagement leads several multi-discipline teams delivering crucial services to customers in three key areas:

- Provision of 24/7 intelligence watch and warn services
- Services and advise on the dissemination and use of Signals Intelligence
- Intelligence Customer Centre dissemination of intelligence and provision of customer services

The first two of these are GCSB functions, while responsibility for the joint Intelligence Customer Centre is managed on behalf of three agencies: GCSB, NZSIS and the National Assessments Bureau (NAB) in DPMC.

**Who we're looking for**
- Experience in leading highly performing teams and delivering results through others
- Significant experience in Signals Intelligence operations management or expert roles and/or significant experience in national security risks and the production and/or use of intelligence in this context
- A sound understanding of Signals Intelligence policies, standards, and practices as they relate to the protection, dissemination, and use of intelligence
- A good understanding of national security matters, the National Security system, and the role of GCSB, NZSIS and NAB in the National Security system
- A strong customer focus and demonstrated competence in customer relationship management
- Strategic planning skills, and the ability to create and implement ambitious but credible work programmes, and to work cooperatively with others to deliver them
- Attention to detail and a commitment to accuracy

This role will require you to draw on your excellent relationship management skills, sound judgement, and flexibility to implement solutions to complex problems.

**Before you apply**

Working within our unique environment means we have to ensure you're eligible for employment.**

You must:

- Have been a New Zealand Citizen for at least 10 years

OR

Hold a current NZ Residency Class Visa and ideally have been a citizen of the UK, USA, Canada or Australia for at least 10 years
- Be eligible to obtain a Top Secret Special (TSS) security clearance
- Ordinarily, this means you'll have a 15 year checkable background in countries NZSIS Vetting can make meaningful and reliable checks.



  • Wellington City, New Zealand Boréalis Stakeholder Engagement Software Full time

    Are you looking for a position that combines information technology and contribution to sustainable development? This is the challenge that awaits you at Borealis. The Borealis software solution has more than 5,000 users, who work to build trusting relationships with their stakeholders in more than 50 countries. It is therefore imperative that we provide...


  • Wellington City, New Zealand Boréalis Stakeholder Engagement Software Full time

    Are you looking for a position that combines information technology and contribution to sustainable development? This is the challenge that awaits you at Borealis. The Borealis software solution has more than 5,000 users, who work to build trusting relationships with their stakeholders in more than 50 countries. It is therefore imperative that we provide...


  • Wellington City, New Zealand Government Communications Security Bureau Full time

    Join our diverse and talented people and work at the heart of national security, providing essential intelligence to the NZ government to protect New Zealand and its people. At the Government Communications Security Bureau (GCSB) | Te Tira Tiaki, our mission is to protect and enhance Aotearoa New Zealand's security and wellbeing. We provide Signals...

  • Product Manager

    2 months ago


    Wellington, New Zealand Trade Me Limited Full time

    Trade Me is one of New Zealand's most popular websites with over four million members and more than 650,000 Kiwis visiting our site every day.We are seeking a Product Manager to join our Marketplace team. The ideal candidate will be a customer-centric individual with a proven track record in product leadership and commercial acumen. You will have excellent...

  • Engagement Manager

    2 months ago


    Wellington City, New Zealand Objective Corporation Full time

    At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: The Engagement Manager is responsible for delivering projects, establishing...

  • Engagement Manager

    2 months ago


    Wellington City, New Zealand Objective Full time

    At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: The Engagement Manager is responsible for delivering projects, establishing...


  • Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** Our role as the Bank of New Zealand is to help navigate New Zealand towards a better future. That means we are focusing on our customers, continually improving the way we do business. This is an opportunity for you to join our Data, Digital & Analytics domain as a Customer Engagement Designer. The Customer Engagement unit...


  • Auckland City, New Zealand BNZ Full time

    **Ko mātou tēnei | This is Us** This is an opportunity for you to join our Data, Digital & Analytics Domain as a** Customer Engagement Analyst.** We are looking for colleagues who are excited by big challenges and delivering brilliant outcomes for customers. This role requires a lot of problem solving & structure but in return you will be part of...


  • Auckland City, New Zealand Contact Energy Full time

    **Company Description** Te Tākinatanga | Our Story** Ko tā Contact e whakapono nei, ko te taiao tonu te taonga nui katoa o te ao. Koinei mātou e whai atu nei kia mahue atu i a mātou tētahi ao hauora ake, tēnā i te ora i kuhu ai mātou. He pakihi whakarato hiko, ipurangi mātou, engari arā kē atu anō ā mātou taha. Kei te whakawhanake mātou i...

  • Engagement Manager

    1 month ago


    Wellington, New Zealand This Is An IT Support Group Full time

    At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of Saa S solutions for the government Our role: The Engagement Manager is responsible for delivering projects,...

  • Engagement Manager

    1 month ago


    Wellington, New Zealand This Is An It Support Group Full time

    At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government Our role: The Engagement Manager is responsible for delivering projects, establishing...

  • Engagement Manager

    1 month ago


    Wellington, New Zealand This is an IT support group Full time

    At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government Our role: The Engagement Manager is responsible for delivering projects, establishing...


  • Wellington City, New Zealand New Zealand Government Full time

    Kōrero mō te tūranga - About the role Customer Engagement at Toitū Te Whenua is a multi-disciplinary function with expertise in customer and stakeholder engagement, outreach, insights, media, and strategic and digital communication. We make sure our organisation can meaningfully connect with the communities we serve, and that our customers can take part...

  • Manager Engagement

    4 weeks ago


    Wellington City, New Zealand Department of Internal Affairs NZ Full time

    **Type**:Fixed-term (18 months) **Hours**:Full time **Location**:Wellington **Business Group**: Regulatory Services **Branch**:Regulation and Policy **Salary**:$117,189 - $157,094 We are looking for an experienced leader to take on the role of Manager Engagement. This is an exciting 18 month fixed-term opportunity where you’ll get to work within a...

  • Manager Engagement

    4 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    **Type**: Fixed-term (18 months) **Hours**: Full time **Location**: Wellington **Business Group**: Regulatory Services **Branch**: Regulation and Policy **Salary**: $117,189 - $157,094 We are looking for an experienced leader to take on the role of Manager Engagement. This is an exciting 18 month fixed-term opportunity where you'll get to work within a...


  • Auckland City, New Zealand NZME Full time

    Are you all about data-driven marketing? Excited at the prospect of developing and executing NZME customer plans and campaigns to acquire and retain customers as well as increase their engagement? And interested in all things property? We’re looking for a Customer Engagement Executive to join our team at OneRoof. If you’re nodding so far, and can throw...

  • Manager, Engagement

    4 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Drive a robust and strategic approach to stakeholder engagement supported by modern tools - Permanent Wellington based role - Salary midpoint of $162,129 actual salary dependent on your experience Ko wai mātou - About us At Manatū Hauora - Ministry of Health we are the kaitiaki of the health system, providing leadership and driving strategy and...


  • Auckland City, New Zealand Amex Full time

    **You Lead the Way. We’ve Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...


  • Wellington City, New Zealand New Zealand Government Full time

    **Job Title**:Manager Strategic Engagement **Role type**: Permanent Full Time **Location**: Wellington **Salary**: $128,247 to $170,000 depending on skills and experience*** **Kōrero mō te Tūranga - About the Role** Fisheries New Zealand works to ensure that fisheries resources are managed to provide the greatest overall benefit to New Zealanders....

  • Engagement Coordinator

    2 months ago


    Wellington City, New Zealand Department of Internal Affairs NZ Full time

    **Role**:Permanent **Hours**: Full time **Location**:Wellington **Business Group**:AoG Services Delivery **Branch**:Digital Public Service **Salary**:$65,186 - $87,216 **Mō te tīma | About our Team** This role sits within All of Government Services Delivery (AoGSD), part of the Digital Public Service Branch (DPS) who bring together the functions that...