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Account Director
1 week ago
At Flight, we craft digital experiences that transform how brands connect with their customers—now and into the future.
We use creative communications, modern technology and data to build world-class websites, apps, and customer journeys for future-focused businesses.
We power these experiences with smart marketing strategies that drive engagement across the entire customer journey.We're a tight team of strategists, creatives, and technologists passionate about shaping the future, pushing the boundaries, and setting our team and clients up for success.
We're fiercely independent which means we make decisions for ourselves.
We're not a huge team, we like to think we're not too big and not too small.
We value innovation, creativity, transparency, and quality above all else.About the role:As an Account Director at Flight, you will be responsible for providing strategic and tactical leadership for a portfolio of clients.
This role requires expertise in customer experience strategy across digital environments and strong account and project leadership skills.
You will work closely with leadership and the wider team to ensure the company's strategic objectives are met and clients are set up for success.ResponsibilitiesDesign and execute strategies that deliver meaningful value to clients and drive business growth.Uncover growth opportunities for clients.Establish, maintain, and grow quality relationships with clients, wrapping the agency around their businesses.Act as the first point of call for clients and internal teams regarding customer experience marketing, interaction journeys, and customer loyalty.Support client services by developing engagement strategies for key clients, identifying their needs, and linking solutions to objectives and future needs.Ensure the smooth delivery of our services alongside client teams, on time and budget.Performance and Profitability:Manage portfolio profitability and performance, developing and negotiating statements of work, and ensuring timely and budgeted delivery.Track portfolio performance across the team and report key metrics and opportunities to leadership regularly.How You'll SucceedThought Leadership: You will assist with market positioning and new business development, ensuring the agency capitalises on the right opportunities.Quality Solutions: You will produce solutions that deliver measurable brand value and business growth for clients.Support and Feedback: You will provide honest, sensitive feedback to team members and clients, giving clear direction.Award Opportunities: You will maximise opportunities for relevant award entries and recognition.
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